Director Quality Assurance & Test Automation

Job description

<p><b>The Opportunity</b><br/><br/>We're seeking an exceptional Director of Quality Assurance & Test Automation to lead and transform our quality engineering function during this critical growth phase.

This is a rare opportunity to shape quality strategy for a security-critical product while leading the QA transformation for our SaaS evolution.<br/><br/>This role requires a hands-on technical leader who can provide strategic thought leadership while remaining deeply engaged in building and implementing quality frameworks.

You'll lead quality assurance across two critical tracks : <br/><br/> 1.

Business-As-Usual (BAU) Track : Ensuring continuous quality excellence for our existing REL-ID platform serving production customers<br/><br/> 2.

SaaS Transformation Track : Establishing quality frameworks and practices for our multi-tenant, multi-cloud SaaS architecture<br/><br/> <br/><br/>The ideal candidate brings deep expertise in security application testing, automation leadership, and the ability to scale quality practices for both traditional and cloud-native architectures.<br/><br/><b>Position Overview</b><br/><br/>As Director of Quality Assurance & Test Automation, you will : <br/><br/> - Lead quality strategy across both BAU operations and SaaS transformation initiatives<br/><br/> - Design and implement comprehensive test automation frameworks from the ground up<br/><br/> - Provide thought leadership on quality engineering best practices for security-critical applications<br/><br/> - Build and scale quality engineering capabilities for multi-tenant SaaS architecture<br/><br/> - Drive cultural transformation toward continuous testing and quality-first development practices<br/><br/> - Collaborate with executive leadership to establish quality standards, release criteria, and risk management frameworks<br/><br/> - Mentor and develop the QA organization while being hands-on in critical technical implementations<br/><br/> <br/><br/>This is a strategic leadership role with significant hands-on technical involvement-you'll set direction while actively contributing to framework development, architecture decisions, and complex testing challenges.<br/><br/><b>Key Responsibilities</b><br/><br/>Strategic Leadership & Thought Leadership<br/><br/> - Define and execute the comprehensive quality assurance strategy for REL-ID across BAU and SaaS tracks<br/><br/> - Provide thought leadership on quality engineering practices for authentication, security, and identity verification systems<br/><br/> - Establish quality gates, release criteria, and risk management frameworks aligned with business objectives<br/><br/> - Build the business case for quality investments and communicate quality metrics to executive leadership<br/><br/> - Drive quality culture transformation across engineering, product, and operations teams<br/><br/> - Partner with Product, Engineering, Security, and Operations leadership to embed quality throughout the product lifecycle<br/><br/> - Develop and manage the QA roadmap aligned with product strategy and SaaS transformation timeline<br/><br/> - Establish quality metrics and KPIs that provide actionable insights into product health and release readiness<br/><br/><b>BAU Track - Quality Excellence for Production Platform</b><br/><br/> - Ensure continuous quality assurance for the existing REL-ID platform serving production customers<br/><br/> - Optimize testing processes to maintain release velocity while increasing quality confidence<br/><br/> - Implement risk-based testing approaches that prioritize security-critical functionality<br/><br/> - Establish regression testing frameworks that scale with product complexity<br/><br/> - Develop quality monitoring and incident analysis processes to drive continuous improvement<br/><br/> - Collaborate with Customer Success and Support to incorporate field insights into quality practices<br/><br/> - Manage quality for multiple mobile SDK platforms (iOS, Android, React Native, Cordova, Flutter)<br/><br/> - Ensure comprehensive testing of authentication workflows, MTD capabilities, and identity verification features<br/><br/><b>SaaS Transformation Track - Building Quality for Cloud-Native Architecture</b><br/><br/> - Design quality frameworks specifically for multi-tenant, multi-cloud SaaS architecture<br/><br/> - stablish testing strategies for tenant isolation, data privacy, and multi-tenancy scenarios<br/><br/> - Implement cloud-native testing approaches including infrastructure testing and cloud service validation<br/><br/> - Develop scalability and elasticity testing frameworks for SaaS performance characteristics<br/><br/> - Create tenant-specific test data management strategies ensuring data isolation and security<br/><br/> - Build quality practices for continuous deployment in cloud environments<br/><br/> - Establish monitoring and observability testing to validate SaaS operational excellence<br/><br/><b>Test Automation & Technical Leadership</b><br/><br/> - Architect and implement enterprise-grade test automation frameworks for web, mobile, and API testing<br/><br/> - Design specialized automation for authentication flows, security mechanisms, and encryption validation<br/><br/> - Integrate automated testing into CI/CD pipelines for continuous quality feedback<br/><br/> - Implement comprehensive API and service-level testing for backend Java/C++ services<br/><br/> - Develop mobile automation strategies for platform-specific and cross-platform testing<br/><br/> - Create performance, load, and scalability testing frameworks for both traditional and SaaS architectures<br/><br/> - Build security testing automation including OWASP compliance, vulnerability detection, and penetration testing integration<br/><br/> - Establish test environment management using infrastructure-as-code and containerization<br/><br/> - Implement advanced test data management for security-sensitive scenarios<br/><br/> - Create comprehensive quality dashboards providing real-time visibility into test coverage and quality metrics<br/><br/><b>Team Development & Organizational Growth :</b><br/><br/> - Build, mentor, and scale a high-performing quality engineering team<br/><br/> - Develop team capabilities in modern testing practices, automation, and security testing<br/><br/> - Foster a culture of quality ownership across engineering teams<br/><br/> - Establish career development frameworks for quality engineering roles<br/><br/> - Lead hiring initiatives to build team capabilities aligned with strategic needs<br/><br/> - Promote knowledge sharing through training, documentation, and community of practice<br/><br/><b>Current State & Transformation Challenges : </b><br/><br/>You'll be addressing significant quality engineering opportunities as you establish world-class QA practices : <br/><br/><b>Existing Platform Challenges : </b><br/><br/> - Limited automated test coverage across functional, security, and performance domains<br/><br/> - Manual testing processes creating release bottlenecks and inconsistent quality outcomes<br/><br/> - Specialized authentication and security testing requiring enhanced approaches<br/><br/> - API and service-level testing needing comprehensive coverage expansion<br/><br/> - Mobile application testing requiring platform-specific automation frameworks<br/><br/> - Performance and load testing requiring structured, repeatable methodologies<br/><br/> - Security testing integration needed throughout the continuous testing pipeline<br/><br/> - Test data management requiring sophisticated approaches for security-sensitive scenarios<br/><br/> - Test environment orchestration and configuration management optimization<br/><br/> - Quality visibility and metrics requiring enhanced reporting and analytics<br/><br/><b>SaaS Transformation Challenges : </b><br/><br/> - Establishing quality frameworks for multi-tenant architecture patterns<br/><br/> - Designing testing approaches for tenant isolation and data privacy<br/><br/> - Building scalability testing for elastic cloud infrastructure<br/><br/> - Creating deployment testing for multi-cloud environments (AWS, Azure, GCP)<br/><br/> - Implementing continuous testing for rapid SaaS release cycles<br/><br/> - Developing monitoring and observability validation approaches<br/><br/><b>The Technical Transformation You'll Lead : </b></p><p><br/></p><p>- Automation Framework Evolution<br/><br/>- Continuous Testing Integration<br/><br/>- Security Testing Excellence<br/><br/>- Performance & Scalability<br/><br/>- Test Environment & Data Management<br/><br/>- Quality Intelligence<br/><br/><b>Required Qualifications : & Background : </b></p><p><br/></p><p>- 15+ years of software testing and quality assurance experience</p><p><br/><p> - 5+ years in QA leadership roles at Director level or equivalent</p><p><br/> - Proven track record leading quality for security-critical or authentication systems</p></p><br/> - Hands-on experience designing and implementing test automation frameworks from scratch<br/><br/> - Strong background in testing web applications, APIs, and mobile platforms<br/><br/> - Demonstrated success integrating automated testing into CI/CD pipelines<br/><br/> - Experience leading quality initiatives through significant product transformations<br/><br/> - Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)<br/><br/><b>Technical Expertise :</b><br/><br/> - Deep expertise in test automation frameworks, design patterns, and best practices<br/><br/> - Strong programming skills in Java, Python, JavaScript, or similar languages<br/><br/> - Extensive experience with automation tools (Selenium, Appium, RestAssured, Postman, JMeter)<br/><br/> - Solid understanding of testing methodologies including BDD, TDD, and exploratory testing<br/><br/> - Hands-on experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, CircleCI)<br/><br/> - Knowledge of database testing approaches and SQL/NoSQL technologies<br/><br/> - Experience with containerization and orchestration (Docker, Kubernetes)<br/><br/> - Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-native testing<br/><br/><b>Security & Compliance Testing : </b></p><p><b><br/></b></p><p>- Proven experience testing authentication workflows and security mechanisms<br/><br/> - Strong knowledge of OWASP testing methodologies and security vulnerabilities<br/><br/> - Understanding of encryption, PKI, certificates, and cryptographic protocol testing<br/><br/> - Experience with security testing tools and vulnerability scanners<br/><br/> - Background in testing compliance requirements (PCI-DSS, SOC 2, GDPR, etc.)<br/><br/> - Familiarity with mobile security testing and threat detection validation<br/><br/><b>Mobile & Platform Expertise :</b><br/><br/> - Experience testing native iOS and Android applications<br/><br/> - Knowledge of cross-platform frameworks (React Native, Cordova, Flutter)<br/><br/> - Understanding of mobile-specific testing challenges (device fragmentation, OS versions, biometrics)<br/><br/> - Experience with mobile automation frameworks and device farms<br/><br/> - Familiarity with mobile app distribution and testing (TestFlight, Firebase App Distribution)<br/><br/><b>Leadership & Communication :</b><br/><br/> - Exceptional leadership skills with ability to influence without authority<br/><br/> - Strong executive communication abilities to present to C-level stakeholders<br/><br/> - Proven ability to build and mentor high-performing teams<br/><br/> - Collaborative approach to working with Product, Engineering, and Security teams<br/><br/> - Strategic thinking balanced with tactical execution capabilities<br/><br/> - Change management experience leading organizational transformations<br/><br/><b>Preferred Qualifications : </b></p><p><br/></p><p>- Experience testing OAuth 2.0, OIDC, FIDO2, or WebAuthn implementations<br/><br/> - Background in financial services, healthcare, or highly regulated industries<br/><br/> - Experience with SaaS or multi-tenant architecture quality assurance<br/><br/> - Knowledge of chaos engineering and resilience testing practices<br/><br/> - Experience implementing shift-left testing and quality engineering practices<br/><br/> - Background with AI/ML-based testing approaches and tools<br/><br/> - Familiarity with identity verification and KYC testing<br/><br/> - Experience with biometric authentication testing (fingerprint, Face ID, etc.)<br/><br/> - Knowledge of mobile threat detection and device risk assessment<br/><br/> - Certifications such as ISTQB Advanced/Expert, CSSLP, or security testing certifications<br/><br/> - Master's degree or higher in Computer Science, Software Engineering, or related field<br/><br/><b>Personal Attributes & Cultural Fit</b><br/><br/>We're looking for a leader who embodies : <br/><br/> - Technical depth with strategic vision - Can dive deep into automation architecture while maintaining big-picture quality strategy<br/><br/> - Hands-on leadership style - Leads by example, rolling up sleeves when needed while empowering the team<br/><br/> - Quality advocacy - Passionate about building quality into products, not just testing quality in<br/><br/> - Security mindset - Understands the critical nature of security testing and authentication validation<br/><br/> - Collaborative influence - Builds strong partnerships across Product, Engineering, and Operations<br/><br/> - Adaptability and resilience - Thrives in dynamic environments balancing BAU operations with transformation initiatives<br/><br/> - Continuous learning - Stays current with testing technologies, methodologies, and industry best practices<br/><br/> - Results orientation - Focuses on measurable quality improvements and business outcomes<br/><br/> - Communication excellence - Articulates complex quality concepts to technical and non-technical audiences<br/><br/> - Mentorship commitment - Dedicated to developing team members and building organizational capability<br/><br/><b>About Our Technology & What You'll Work With :</b><br/><br/> - Mobile SDKs : Native iOS (Swift/Objective-C), Native Android (Kotlin/Java), React Native, Cordova, Flutter <br/><br/> - Backend : Java, C++, MongoDB <br/><br/> - Security : RMAK (proprietary), OAuth 2.0, OIDC, PKI, encryption protocols <br/><br/> - Cloud : Multi-cloud architecture (AWS, Azure, GCP) - in development <br/><br/> - DevOps : Modern CI/CD pipelines, containerization, infrastructure-as-code</p> (ref:hirist.tech)

Required Skill Profession

Operations Specialties Managers