Document Solutions Engineer

Job description

Our story

At Alight, we believe a company’s success starts with its people.

At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose.

Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.Alight.Com.

We are looking for a Software Engineer who combines technical expertise with learning agility and adaptability.

This role demands the ability to quickly learn and apply new technologies beyond one’s core skill set to enhance client delivery and system performance.

The successful candidate will work across multiple platforms—including Quadient, and mainframe systems—to support, customize, and improve client-facing print and electronic communications.

This position is designed for a Software Engineer who is ready to triage and provide development support.

Candidates should be prepared to contribute to a culture of continuous improvement within a dynamic and evolving technical landscape.

Core Responsibilities:

• Cross-Team Technical Support
• Deliver comprehensive support by analyzing, debugging, and resolving print and electronic communication issues across multiple teams.
• Advanced Problem Solving
• Address complex technical challenges, establish performance standards, and apply multiple technologies to drive innovative solutions.
• Strategic Support Initiatives
• Lead initiatives that integrate application and technology support with business objectives, ensuring long-term scalability and alignment with organizational goals.

Role Responsibilities:

• Complete thorough analysis, debugging, and remediation of assigned issue work in a timely manner.
• Collaborate closely with the product team to define and implement the most effective technical solutions.
• Identify requirements gaps and provide technical insights to enhance solution design and functionality.
• Provide responsive technical support for resolving system defects in both test and production environments.
• Configure, plan, and test systems, or offer expert-level guidance to ensure they align with client and product specifications.
• Design or advise on product-level solutions to meet specific business needs.
• Customize base code and/or develop client-specific code in accordance with established coding standards.

Additional Technical Skills:

• Cloud and AWS Proficiency: Essential for debugging and accessing EC2s.
  
  
• Infrastructure Automation Tools: Experience with Linux servers, commands, log access to debug errors.
• Data Management: Advanced knowledge in managing data formats (JSON, XML, CSV).
• Agile Methodology: Strong foundation in Agile principles to adapt to fast-paced processes.
• Communication and Analytical Skills: Exceptional abilities in both verbal and written communication, coupled with stellar analytical and problem-solving skills.

Technological Proficiencies:

• Quadient Inspire and Scaler experience highly recommended.
• Javascript
• .Net
• Cloud Technologies & AWS
• Linux Server Commands and Management
• Data Formats: JSON, XML, CSV
• Mainframe systems, commands and utilities
• JCL

Years of Experience:

4-8 years of experience in Quadient technology

Education:

Bachelors degree required preferably in a Computer Science discipline.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;
including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Required Skill Profession

Computer Occupations