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Urgent! Dynamic Workforce Manager Job Opening In Anantapur – Now Hiring beBeeWorkforce

Dynamic Workforce Manager



Job description

Job Overview

Gainwell Technologies seeks a proactive Workforce Management Real-Time Analyst to actively monitor and manage call volumes, agent availability, and workload distribution in real-time.


Main Responsibilities:

  • Real-time monitoring of call volumes, agent availability, and workload distribution
  • Staffing adjustments to meet business needs
  • Break management to ensure seamless operations
  • Adherence monitoring to maintain productivity standards
  • Performance reporting to track key metrics
  • Collaboration with operations team to identify trends and areas for improvement
  • Escalation management to address critical issues
  • System management to optimize workflows


Key Performance Metrics:

  • Contact center efficiency
  • Agent productivity
  • Customer satisfaction


Work Environment:

Night shift (9 hours) between 4:30 PM to 4:30 AM IST


Required Skill Profession

Operations Specialties Managers



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