Responsibilities:
- System Assessment & Maintenance: Assess and maintain information technology systems, with a strong focus on Dynamics 365 CRM.
- Technical Support: Provide comprehensive IT support in demanding environments, ensuring the efficient operation of company IT systems.
- Process Documentation: Document processes and procedures related to Dynamics 365 CRM and integrated IT systems.
- Performance Monitoring: Monitor system performance metrics, identifying areas for optimization and improvement within the Dynamics 365 CRM landscape.
- Technology Implementation: Implement the latest technological advancements and solutions relevant to Dynamics 365 CRM and related IT systems.
- Diagnostic & Troubleshooting: Perform thorough diagnostic tests and advanced troubleshooting to resolve complex issues within the Dynamics 365 CRM environment.
- Solution Design (for Architect role): For an Architect, design robust, scalable, and secure solutions within Dynamics 365 CRM, aligning with business objectives.
- Technical Leadership (for Architect role): For an Architect, provide technical leadership and guidance to development and implementation teams for Dynamics 365 CRM projects.
Required Skills:
- Proficiency in Dynamics 365 CRM.
- Strong technical consulting abilities.
- Expertise in providing Information Technology support in demanding environments.
- Ability to document processes and monitor system performance metrics.
- Skills in implementing technological advancements and solutions.
- Proficiency in performing diagnostic tests and troubleshooting.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills for effective stakeholder collaboration.
Skills Required
Process Documentation, Performance Monitoring, Solution Design, Troubleshooting