Urgent! ECS ITSM Functional Consultant Job Opening In Chennai – Now Hiring Hexaware Technologies
Description
:a. Change Management
i.End-to-end ownership & responsibility ofday-to-day Change Management support
ii.Coordinate with respective support group’sChange Owners/Implementers to ensure completeness of change records fordifferent inputs like implementation plan, roll back plan, Risk & ImpactAssessment, required approvals etc.
iii.Lead and manage Change Advisory Board (CAB) orE-CAB
iv.Lead Post Implementation Reviews (PIRs) forvarious critical changes
v.Participate or lead required reviews,discussions related to change management
b. Release Management
i.Take the ownership to oversee the day to dayoperations relating to Release Management
ii.Ensure Release Requests are assessed properlyand effective Risk assessment and review of Release across teams
iii.Ensure Release Process compliance, audit process,provide necessary feedback to Service Providers for improvement
iv.Forward Plan the release windows and cyclesacross Service Providers.
v.Manage risks and resolves issues that affectrelease scope, schedule and quality.
vi.Measure and monitor progress to ensure releasesare delivered on time and that they meet or exceed expectations
vii.Communicate all key project plans, commitments,and changes including requirements, QA plans, schedule, and scope changes
viii.Manage relationships and coordinate work betweendifferent teams, suppliers at different locations
ix.Conduct Release Readiness reviews, MilestoneReviews, and Business Go/No-Go reviews.
x.Negotiate, plan and manage all releaseactivities.
xi.Participate in CAB meetings to discuss releasescope and/or roadblocks.
xii.Maintain the release schedule for all coreservices and ensure alignment across teams
c. Hardware Asset & ConfigurationManagement
i.End-to-end ownership & responsibility ofday-to-day Hardware & Configuration Management support
ii.The IT Asset & Configuration Manager manages,controls, and protects the organization’s IT assets & their relationship(., hardware, virtual throughout their life cycle, from acquisitionthrough final disposition.
In addition, the IT Asset Manager designs, develops,and implements the organization’s asset management d be responsible to manage/oversee Asset/CI updates across thetechnology tracks for a customer in a multi service provider scenario
iii.Develop and maintain company policies andprocesses.
iv.Coordinate with respective Service Provider’s& Internal teams like Procurement for Hardware & Configuration Items toensure updates to Asset Database & CMDB using controls like audits, reviewsetc.
v.Manage the CI to CI relationship with propercontrol.
vi.Collect information for budgeting, inventory,contract summaries and cost comparisons.
vii.Ensure process adherence & compliance alongwith process/tool level integrations with other key processes like change,incident management etc.
viii.Manage acquisition, deployment, utilization,tracking, security, and final disposition of IT assets.
d. For All Process Areas
i.Maintain in-depth understanding of overall ITenvironment of customer as well as services provided by respective supportgroups with good command over various technology areas from functionalityperspective
ii.Regularly assess & identify gaps in currentprocess and suggest improvements
iii.Prepare/update training material & conductoperational trainings/refreshers whenever required
iv.Utilize implemented KPIs/SLAs for regular measurements& reporting
2. DesiredSkills:
a.ITSM Change Management with deep technologyexposure
b.ITIL® Foundation certified, Intermediate ispreferred
c.Strong customer service orientation
d.Passion for analyzing problems, drivingcontinuous performance improvement
e.Comfortable with and effective using MS Officeapplications
f.Close attention to detail and accuracy
g.Deadline driven and results oriented
h.Flexible attitude and ability to interact with adiverse business user community and changing environment
3. EssentialRequirements:
a.Graduate (minimum), BE/B.
Tech preferred
b.Practical experience as Change Manager alongwith any other 2-3 ITIL® processes
c.Hands-on work experience on at least one ServiceManagement tools like ServiceNow, BMC Remedy, HPSM or any other equivalentindustry standard ITSM tool (ServiceNow is preferred)
d.Excellent English communication skills, bothwritten and verbal, including business writing skills
e.Experience of performance data analysis of ITIL®processes
f.Ability to work with all levels of client andinternal resources
g.Positive learning attitude and willing to workin team environment
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your ECS ITSM Potential: Insight & Career Growth Guide
Real-time ECS ITSM Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ECS ITSM in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1383 jobs in India and 49 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in ECS ITSM roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hexaware Technologies is currently hiring and seeking a ECS ITSM Functional Consultant to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: ECS ITSM Functional Consultant Jobs Chennai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hexaware Technologies adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a ECS ITSM Functional Consultant Jobs India varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for ECS ITSM Functional Consultant typically include Financial Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for ECS ITSM Functional Consultant, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your ECS ITSM Functional Consultant interview at Hexaware Technologies, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hexaware Technologies's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for ECS ITSM Functional Consultant is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
