Role: EUC Nexthink administrator
Required Technical Skill Set: End User Computing experience using Nexthink
Experience Range: 8-10 Yrs
Location: Pan India
- Proactive Hardware & Software solving problems on End User Devices
1 Analysis of trends and recording current health status of End User Devices
2 Identification where and when the issue occurred and how many users are impacted
3 Analysis of the events in timeline to identify root causes of issues very quickly
4 Cooperation with various technical teams on root cause analyses and remediation plans
5 Resolution of issues discovered.
6 Documentation of findings and recommendations
- Reporting
- Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine.
Focus on administration, operations and maintenance of Nexthink hardware and software - Providing input for collector packaging and assist in deployment scenarios
- Perform ongoing maintenance
- Check the Appliance health (CPU, Disk & Memory Utilization)
- Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
- Maintaining customer specific EUCA documentation updated
- Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc.
on Nexthink Finder - Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts
- Experience with analyzing system logs, events, and monitoring alerts
- Experience with diagnosing, resolving, and delivering root cause analysis for automatic alerts, issues and incidents
- Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.G. Network, SCCM, Security, Service Desk, Onsite Support)
- Knowledge of ITIL Processes
- Capability to understand and write technical documentation
- Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM would be considered as an advantage
- Knowledge of PKI and PowerShell scripting will be highly appreciated