Greetings From TCS !!!
TCS presents an Excellent opportunity for Desktop Support Engineer
Location: Bangalore
Experience: 8-10 Yr
- Experience in managing Desktop Engineering tools, products, processes etc covering Application packaging, Desktop build management, GPO, GPP, SCCM/Intune/MECM etc
- Experience in troubleshooting performance related issues escalated by L2 teams covering group policies, builds, SCCM/Intune etc.
- Do a trend analysis of ticket trends and propose improvements
- Create, manage and approve knowledge articles
- Provide 1:1 support to Platinum and Gold users
- Good understanding and knowledge Windows Active directory and Azure AD