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End User Computing Support Job Opening In India, India – Now Hiring HCLTech


Job description

Role and Responsibilities


This role is required to:

  • Provide quality support with a high degree of customer service, technical expertise and timeliness.
  • Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers.
  • Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc.

  • Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted.
  • Ensure that tool versions are kept current per OEM and business recommendations
  • Work hand in hand with respective VDU leads for data identification and SOP documentation
  • Work closely with developers to get the required scripts created and implemented
  • Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload
  • Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement
  • Closely monitor dashboards and tool usage.
  • Inform respective teams about any trends observed while monitoring and get the same actioned.
  • Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption


Qualifications and Education Requirements

  • Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc.
  • Minimum 5 years of experience in Infrastructure Technology
  • Minimum 3 years of experience in delivering EUC/DWP services.
  • Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.Ai Moveworks, etc.
  • Should have worked and be open to work in a 24x7 environment.
  • Ability to communicate effectively with end users, business owners, developers and various levels of management.
  • Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables
  • Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements
  • Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation.


Preferred Skills

  • Technical Skills required including but not limited to –
  • Basic understanding SCCM
  • Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies
  • Basic Understanding of active directory
  • Basic Understanding of Citrix and other remote/virtual desktop technologies
  • Basic understanding of SQL
  • Basic understanding of PowerShell or any other scripting language
  • Hands on experience on Microsoft Excel and PowerPoint
  • Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

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30802 Jobs in India
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Are You Looking for End User Computing Support Job?

Great news! is currently hiring and seeking a End User Computing Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for End User Computing Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for End User Computing Support?

Key qualifications for End User Computing Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for End User Computing Support?

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Interview Tips for End User Computing Support Job Success

HCLTech interview tips for End User Computing Support

Here are some tips to help you prepare for and ace your End User Computing Support job interview:

Before the Interview:

Research: Learn about the HCLTech's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your End User Computing Support interview at HCLTech, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLTech's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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