• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

End User Services Engineer Job Opening In Chennai – Now Hiring Pearson


Job description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.

From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world.

Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

JOB DESCRIPTION – End User Service Engineer

Within Pearson's Technology End User Support Team, you will be responsible for providing a first class support service to the Pearson businesses with respect to the devices in use in the day-to-day operation.

The ECST is service driven and will be required to provide support to all devices in use by the business.

Pearson Technology’s technical strategy is to provide IT solutions that are device agnostic, therefore the team will need to be skilled to support a diverse environment.

The End user support (EUS) role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.

The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Daily Duties:

  • Build, configure, install and maintain both standard and non-standard hardware and software

  • To configure and solve issues on a selection of mobile devices including Android and iOS.

  • The successful candidate will have experience of supporting internal customers either face to face or over the phone remotely.

    Identify and escalate critical issues to other internal/external teams when required.

  • Maintain IT Store, inventory, spares inventory

  • Undertake a wide variety of support calls and provide an efficient support service to all internal customers, ensuring all targets are met including focusing on priority calls;

  • Respond in a courteous and timely manner to office based staff and remote users;

  • Communicate effectively within the Service Desk team and across all other internal departments to ensure the effective escalation and resolution of customer problems;

  • Provide additional out of hours support as required and assist in office moves;

  • Maintain active directory assets ensuring policies are adhered to;

  • Ensure data protection is maintained to legal obligations and to ensure data security is upheld according to corporate guidance and regulations;

  • Provide remote hand support to Network & AV Team whenever required

  • Liaise with 3rd party suppliers and support desks as necessary.

  • Skills

  • Mandatory
  • Install, upgrade, support and troubleshoot windows OS

  • Install/configure and basic troubleshooting for MAC

  • Install, upgrade, support and troubleshoot applications such as MS Office, Internet browsers (IE, Chrome, and Firefox), Adobe Acrobat, etc.

  • Install/configure and basic troubleshooting for network printers, scanners, computer hardware, desktop, laptop, network, Wi-Fi and peripherals

  • Basic knowledge about antiviruses, SCCM, intune.

  • Basic knowledge of windows Auto Pilot

  • Basic Knowledge of MacOS

  • Knowledge about Remote support tools

  • Knowledge of mobile devices for configuring emails

  • Basic knowledge of excel for inventory management

  • Hands on experience on any ticketing tool (ServiceNow will be an advantage)

  • Preferred
  • Knowledge about active directory (Manage user and computer account)

  • Basic knowledge of unified communication tools such as Microsoft Teams, Zoom, Hangout, etc.

  • Knowledge about the ITIL framework

  • Working experience with large corporate/MNC

  • Requesting and coordinating vendor support

  • Core Competencies

  • Courageous: able to manage some difficult conversations and deal with people with discretion and sensitivity, be resilient.

  • Clear: Good verbal and written communication skills, offers relevant insight and feedback, able to keep everyone informed of processes within a transforming organization with lots of moving parts, has a finger on the pulse of the data

  • Collaborative: be a supportive colleague with excellent interpersonal and stakeholder management skills

  • Good troubleshooting & analytical skills

  • Customer Focused: Responds to requests promptly from key stakeholders while showing integrity

  • Team Player

  • Can do: exceptionally well organized, prioritizes tasks well.

    Able to delivery on a range of tasks simultaneously, can handle requests under pressure in a calm and confidence inspiring manner

  • Educational & Technical Experience

  • College Graduate ( with minimum 55% aggregate

  • Minimum 2years of experience in corporate environment

  • Preferably should have any industry technical certification such as MCP, A+, etc.

  • Preferably should have ITIL V2 or V3 foundation certified.

  • What to expect from Pearson

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine.

    We do this by creating vibrant and enriching learning experiences designed for real-life impact.

    We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.

    To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.

    Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer.

    Learn more at

    We value the power of an inclusive culture and also a strong sense of belonging.

    We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.

    Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.

    People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

    Required Skill Profession

    Engineers


    • Job Details

    Related Jobs

    Kyndryl hiring End User Services Job in India
    Kyndryl
    India
    Kyndryl hiring End User Services Job in Greater Noida, Uttar Pradesh, India
    Kyndryl
    Greater Noida, Uttar Pradesh, India
    Kyndryl hiring End User Services Job in Greater Noida, Uttar Pradesh, India
    Kyndryl
    Greater Noida, Uttar Pradesh, India
    Kyndryl hiring End User Services Job in Greater Noida, , India
    Kyndryl
    Greater Noida, , India
    Pearson hiring End User Services Engineer Job in Chennai, Tamil Nadu, India
    Pearson
    Chennai, Tamil Nadu, India
    Citrin Cooperman India LLP hiring End User Support Services Manager Job in Hyderabad, Telangana, India
    Citrin Cooperman India LLP
    Hyderabad, Telangana, India
    WomenTech Network hiring End User Services Delivery Lead Job in Greater Noida, Uttar Pradesh, India
    WomenTech Network
    Greater Noida, Uttar Pradesh, India
    5100 Kyndryl Solutions Private Limited hiring End User Services Delivery Lead Job in Greater Noida, Uttar Pradesh, India
    5100 Kyndryl Solutions Private Limited
    Greater Noida, Uttar Pradesh, India
    WomenTech Network hiring End User Services Delivery Lead Job in Greater Noida, Uttar Pradesh, India
    WomenTech Network
    Greater Noida, Uttar Pradesh, India
    5100 Kyndryl Solutions Private Limited hiring End User Services Delivery Lead Job in Greater Noida, Uttar Pradesh, India
    5100 Kyndryl Solutions Private Limited
    Greater Noida, Uttar Pradesh, India
    Kyndryl hiring End User Services Delivery Lead Job in Greater Noida, , India
    Kyndryl
    Greater Noida, , India
    EIL Global IT Solutions and Services Pvt Ltd hiring End User Platform Services BOT team Job in Hyderabad, Telangana, India
    EIL Global IT Solutions and Services Pvt Ltd
    Hyderabad, Telangana, India
    EIL Global IT Solutions and Services Pvt Ltd hiring End User Platform Services BOT team Job in Hyderabad, Telangana, India
    EIL Global IT Solutions and Services Pvt Ltd
    Hyderabad, Telangana, India
    GramPro Business Services Pvt. Ltd. hiring End User Support Engineer Job in India
    GramPro Business Services Pvt. Ltd.
    India
    People Realm Recruitment Services Private Limited hiring End-User Support Engineer Job in Bengaluru, Karnataka, India
    People Realm Recruitment Services Private Limited
    Bengaluru, Karnataka, India
    Tata Consultancy Services hiring End User Computing Engineer Job in Bengaluru, Karnataka, India
    Tata Consultancy Services
    Bengaluru, Karnataka, India
    S P Solutions Point Pvt. Ltd. hiring End-User Support Engineer Job in Manimajra, Chandigarh, India
    S P Solutions Point Pvt. Ltd.
    Manimajra, Chandigarh, India
    ScaleneWorks hiring End User Support Engineer Job in Mumbai, Maharashtra, India
    ScaleneWorks
    Mumbai, Maharashtra, India
    Confidential hiring End User Computing Engineer Job in India
    Confidential
    India
    QpiAI hiring End User Support Engineer Job in Bengaluru, Karnataka, India
    QpiAI
    Bengaluru, Karnataka, India
    Tata Consultancy Services hiring End-User Computing Engineer Job in Bengaluru, Karnataka, India
    Tata Consultancy Services
    Bengaluru, Karnataka, India
    ScaleneWorks hiring End User Support Engineer Job in Mumbai, Maharashtra, India
    ScaleneWorks
    Mumbai, Maharashtra, India
    Birlasoft hiring END user support Job in India
    Birlasoft
    India
    Birlasoft hiring END user support Job in Mumbai, Maharashtra, India
    Birlasoft
    Mumbai, Maharashtra, India
    EIL Global IT Solutions and Services Pvt Ltd hiring End User SME Job in Bengaluru, Karnataka, India
    EIL Global IT Solutions and Services Pvt Ltd
    Bengaluru, Karnataka, India
    Birlasoft hiring End User Support Job in India
    Birlasoft
    India
    Birlasoft hiring END user support Job in Mumbai, Maharashtra, India
    Birlasoft
    Mumbai, Maharashtra, India
    Birlasoft hiring END user support Job in New Delhi, Delhi, India
    Birlasoft
    New Delhi, Delhi, India
    Birlasoft hiring END user support Job in Mumbai, Maharashtra, India
    Birlasoft
    Mumbai, Maharashtra, India

    Unlock Your End User Potential: Insight & Career Growth Guide


    Real-time End User Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for End User in Chennai, India, highlighting market share and opportunities for professionals in End User roles.

    31685 Jobs in India
    31685
    424 Jobs in Chennai
    424
    Download End User Jobs Trends in Chennai and India

    Are You Looking for End User Services Engineer Job?

    Great news! is currently hiring and seeking a End User Services Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Pearson adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for End User Services Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for End User Services Engineer?

    Key qualifications for End User Services Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for End User Services Engineer?

    To improve your chances of getting hired for End User Services Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for End User Services Engineer Job Success

    Pearson interview tips for End User Services Engineer

    Here are some tips to help you prepare for and ace your End User Services Engineer job interview:

    Before the Interview:

    Research: Learn about the Pearson's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your End User Services Engineer interview at Pearson, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Pearson's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for End User Services Engineer Positions

    Setting up job alerts for End User Services Engineer is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!