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End User Support Analyst Job Opening In Delhi Division – Now Hiring Sharp Brains Recruitment


Job description

Skill Set: IT Support Technician

Position: FTE

Days Per Week: 5 Days

Contract: 6 Months Initially (Extendable)

Language: English & Chinese (Both C1)

Location: Remote, Europe


Key Responsibilities


PRIMARY SKILLS: -



- 2-4 years of call taking profile with core Help Desk Skills


- Basic Understanding of the Enterprise IT Infra set up


- Basic knowledge on Active Directory.


- 3+ years’ experience supporting wide multiple versions of operating system


- Basic O365 Administration using Office365 Admin Console.


- Strong writing and documentation skills a must including being able to train other Engineers as and when required.


- Good knowledge on trouble shooting email client issues like Outlook.


- Excellent Hardware and software troubleshooting skills


- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.


- Fluent in English and Mandarin, in both oral and written communication


- Good knowledge in Utility software technical knowledge such as Antivirus and others.


ROLE AND RESPONSIBILITIES: -



- Primary contact point for end users via phone/Chat/self-service tickets.


- Qualify and Open tickets for remediation of events.


- Triage Tickets to respective teams.


- Regular update and follow up on tickets in the queue


- Follow up tickets till closure.


- Ability to manage a variety of technically complicated tasks effectively


- Experience in Remote support and troubleshooting skills.


- Understanding of Basics Hardware accessories / devices and peripherals


- Should be flexible for rotational shifts


- Excellent oral and written communications skills


- Exposure in practicing ITIL standards for Infrastructure management


QUALIFICATIONS AND EDUCATION REQUIREMENTS: -



- A Bachelor’s / master’s degree in computer engineering, Information Technology


- ITIL V4 Foundation training or certification


- Knowledge and experience using OS like windows, Mac and Linux


- Working knowledge of MS Office (PPT, Excel, Word)


- Certification – ITIL V4, Modern Desktop administrator (MD 103)


DESIRABLE SKILLS: -



- Able to understand the email flow issues internal & external


- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).


- Demonstrate a high level of customer relationship skills which includes email etiquette.


- Good Communication skills, follow up skills, Willingness to work in rotational shifts


- Good Communication skills follow up skills, Willingness to work in rotational shifts.


- Remote troubleshooting


BEHAVIORAL ATTRIBUTES: -



- Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals/targets


- Excellent problem solving / troubleshooting skills


- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time


- Explains ideas clearly and logically to others and is attentive in interactions


- Identifies the target audience for communication and carefully listens to their opinions and feedback


- Ability to work in Teams

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for End User in Delhi Division, India, highlighting market share and opportunities for professionals in End User roles.

32884 Jobs in India
32884
1059 Jobs in Delhi Division
1059
Download End User Jobs Trends in Delhi Division and India

Are You Looking for End User Support Analyst Job?

Great news! is currently hiring and seeking a End User Support Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sharp Brains Recruitment adheres to the cultural norms as outlined by Expertini.

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1. Independence

2. Loyalty

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6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Delhi Division. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for End User Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Before the Interview:

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Other Openings

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Final Thought:

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