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End User Support Job Opening In India, India – Now Hiring Birlasoft


Job description

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions.

The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses.

As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title: END user support


Role Overview

The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address.

The role represents the Technology team in onsite incident, problem management, projects and software delivery.

The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning.

Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.


Responsibilities


- Analyses and resolves information system issues related to the desktop computing environment,


- network applications, production applications, and hardware.


- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.


- Deploy other hardware requested through arranged collection in the IT dept.

or set up at the user’s desk.


- Local asset management.


- Support and assist users with JML (Joiner, mover leaver) process


- Support and maintain local conference and meeting room equipment


- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and


- resolved to agreed targets as defined in the Service Level Agreement (SLAs).


- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.


- Manage calls with 3rd party suppliers where necessary through to closure


- Escalate calls where necessary to the support manager, report on status of outstanding calls


- Builds relationships with other international support teams to create a cohesive support team


- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc


- Consult with local business and senior leadership to evaluate support requirements and execution planning.


- Drive local optimization efforts by identifying service issues and implementing improvements by


- automation, self-service and other measures.


- Drive technology adoption of end user services related applications and systems


- Support Audits related activities alongside other tech functions and business.


- Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Candidate Profile

Professional Skills:


- Excellent technical knowledge in all key areas of EUS technologies, e.G.


- Windows and Mac OS


- Microsoft Office 2016, Office 365 & Teams


- iOS and Android devices


- Hardware and Peripherals


- Mobile devices


- Skills about


- Call Management Systems, especially Service Now


- Teams conferencing and enterprise voice


- Audio visual systems (TV/Projector systems) and conference technology


- SCCM


- Basic Network Skills


- ITIL certified


- Experience in working in an international environment

Personal Skills:


- Ability to communicate effectively with members of the support team, customers and 3rd parties


- Ambitious and articulate with a desire to progress their career


- Excellent customer service skills


- Well, presented


- Ability to stay calm under pressure, Organized approach to work


- Ability to manage multiple tasks at the same time


- Positive and adaptable attitude, Collaborative workstyle


- English Language Skill

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your End User Potential: Insight & Career Growth Guide


Real-time End User Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for End User in India, India, highlighting market share and opportunities for professionals in End User roles.

31685 Jobs in India
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Are You Looking for End User Support Job?

Great news! is currently hiring and seeking a End User Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Birlasoft adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for End User Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for End User Support?

Key qualifications for End User Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for End User Support Job Success

Birlasoft interview tips for End User Support

Here are some tips to help you prepare for and ace your End User Support job interview:

Before the Interview:

Research: Learn about the Birlasoft's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your End User Support interview at Birlasoft, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Birlasoft's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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