Job description
Device Management (Endpoint) Support Engineers – L1 & L2
Location: Chennai, Hyderabad and Mumbai
Mode: work from office (5 days)
Shifts: Rotational Shifts (24x7)
Budget - L1: 6-7 LPA; L2: 15-18 LPA
Skills required (End Point Security):
- Sentinal One
- Carbon Black
- Aruba - NAC
- DAM - Imperva
- DSF - Imperva
Job Overview:
We are looking for Device Management L1 and L2 Support Engineers to join our Security Operations team.
The ideal candidates should have relevant hands-on experience in managing security devices, basic to intermediate understanding of networking and operating systems, and familiarity with security tools and support processes.
Required Skills (Common for Both Levels):
Basic to Intermediate understanding of:
- Networking: Firewalls, routing, TCP/IP, packet flow & analysis.
- Operating Systems: Windows, Unix/Linux/Ubuntu.
- Security Concepts: OWASP Top 10, vulnerability management, system hardening, CIA triad, etc.
Hands-on experience with:
- Security Tools:
- Network Security – WAF, APT, Secure Web Gateway
- Endpoint Security – EDR, DAM, NAC, DLP, FIM, IRM
- IAM – PIM, RSA
- Infrastructure & Monitoring – Active Directory, SIEM/SOAR, Web Application Security
- Incident, change, and problem management processes.
- Basic automation & scripting (e.g., Bash, Python), Ansible, REST API.
- Security documentation – SOPs, reports, configurations, dashboards.
- Good communication, documentation, and stakeholder coordination skills.
Key Responsibilities:
L1 Support Engineer:
- Perform daily monitoring, health checks, and first-level support of security infrastructure.
- Handle user queries and coordinate with L2/TAC teams for escalations.
- Assist in technical documentation (SOPs, daily reports, dashboards).
- Follow defined SLAs and support internal/external audit requirements.
- Work with tools like EDR, NAC, DLP, IRM, SIEM/SOAR, WAF, and endpoint security platforms.
- Participate in incident and change management.
- Contribute to the upkeep of device configurations and health monitoring.
L2 Support Engineer:
- Handle L1 escalations, perform root cause analysis, and manage issue resolution.
- Coordinate with OEM vendors for RMA, patching, and upgrades.
- Ensure SLAs are met and assist in audit readiness.
- Troubleshoot and manage tools such as EDR, DAM, NAC, DLP, FIM, IRM, WAF, Secure Web Gateway, SIEM/SOAR, and IAM tools like PIM/RSA.
- Participate in automation and optimization initiatives using scripting, Ansible, REST APIs.
- Maintain and update documentation including SOPs, configuration baselines, dashboards, and audit reports.
- Participate in capacity planning, change/problem management, and process improvement.
Experience Requirements:
- L1 Role: Experience: 2 to 4 years total, with at least 1 year in security device management and operations.
- L2 Role: Experience: 4 to 6 years total, with at least 4 years in security device management and operations.
Educational Qualifications:
B.E. / B.Tech / MCA or equivalent in a relevant field.
Preferred Certifications:
- Certified Endpoint Protection Professional
- Network Security Certified Professional
- CEH, CISM, CISSP (for L2)
- ITIL, COBIT, ISO 27001
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Kirti Rustagi
kirti.rustagi@raspl.com
Required Skill Profession
Computer Occupations