Engineer 3, Engineering Operations

Job description

Comcast brings together the best in media and technology.

We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

**Job Summary**

We are seeking a technically strong and reliability-focused Engineers to join our Change Management team.

This role is critical to ensuring production stability, operational resilience, and governance excellence through structured change processes.

The ideal candidate will have prior experience as a change implementor or change manager, with hands-on expertise in infrastructure, application support, networking, cloud, and database operations.

You will lead and participate in Change Control Board (CCB) meetings, After Action Reviews (AARs) and readiness activities such as wargames and disaster recovery (DR) exercises.

You will also collaborate with incident and problem management teams to ensure seamless service restoration and proactive risk mitigation.
**Job Description**

**Core Responsibilities:**

+ Facilitate and participate in **Change Control Board (CCB)** meetings across products and applications.
+ Lead or support **After Action Reviews (AARs)** ensuring root cause clarity and governance follow-through.
+ Review and assess change requests for technical accuracy, risk, and compliance with change management policies.
+ Collaborate with incident and problem management teams to ensure timely resolution and post-change stability.
+ Participate in **wargame simulations** and **Disaster Recovery (DR) exercises** , contributing to scenario planning and execution.
+ Participate in regular meetings with stakeholders as needed, document and communicate accordingly.
+ Provide regular and reliable reporting of relevant data to meet management requirements.
+ Provide technical insights during change reviews, especially in areas involving infrastructure, networking, cloud, databases, and application services.
+ Monitor and track change-related activities, ensuring alignment with lead time.
+ Support release management activities and application service patching, including vulnerability remediation.
+ Maintain high standards of documentation, audit readiness, and continuous improvement in change processes.
+ Contribute to automation and tooling initiatives that enhance change governance and operational resilience.
+ Works with team members to identify areas of focus, where training may improve team performance

**Technical Skills Required:**

+ Strong understanding of **networking concepts** (routing, switching, firewalls, load balancers).
+ Experience with **cloud networking** and **hybrid infrastructure** (AWS, Azure, GCP).
+ Hands-on knowledge of **datacenter operations** , including hardware lifecycle and monitoring.
+ Experience with **database technologies** (Oracle, SQL Server, MySQL, PostgreSQL) and **patching/maintenance** .
+ Exposure to **application support activities** , including **release management** , **vulnerability patching** , and **application server operations** (Apache, Tomcat, WebLogic).
+ Familiarity with **ITIL Change Management** and **Incident/Problem Management** frameworks.
+ Experience with monitoring tools and triage procedures.
+ Proficiency with change management platforms (e.g., ServiceNow).

**Preferred Qualifications:**

+ Bachelor’s degree in engineering or equivalent technical discipline.
+ 5–7 years of experience in IT Operations, Infrastructure, or Change/Incident Management roles.
+ Proven experience as a **Change Implementor** or **Change Manager** in a technically complex environment.
+ ITIL Foundation or Intermediate certification.
+ Strong communication, stakeholder engagement, and leadership escalation handling skills.
+ Preferred shift timing is 1:30 PM to 10:30 PM IST, with flexibility to extend or vary based on business needs and operational priorities.
+ Experience in supporting business objectives in a partnered/outsourced model.
+ Exposure to AI/ML-driven change analysis or automation tools is a plus.

Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

**Education**

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

**Relevant Work Experience**

5-7 Years

**Job Family Group:** Engineering

Required Skill Profession

Other General