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Engineering Group Facilitator Job Opening In India, India – Now Hiring Helpshift, a Keywords Technology


Job description

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

  • Power of Partnerships: We collaborate with our clients as an extension of their team.

    With shared passion and purpose, we proactively support them in bringing their stories to life.
  • One Keywords: We believe in a network with efficiency at its core.

    Combining the strength of a global platform with the agility of local studios creates our superpower.
  • Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive.

    Leveraging the sum of our experience brings new value to gaming and beyond.
  • Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community.

    Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
  • Trust through Transparency: We pursue open and honest relationships with our people, clients and communities.

    Clear and authentic communication is foundational as we create success together.

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month.

You will work on projects that impact these conversations in order to bring maximum value to the consumer.


As an Engineering Manager you will get a chance to work with and manage a technically rigorous but fun team of engineers.

Our engineers are product minded (https://blog.Pragmaticengineer.Com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems.

Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

About the role:

  • You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
  • Evaluate software solutions and system performance, as well as supervising the software development team.
  • Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
  • Manage the development, deployment, and integration of software solutions.
  • Strive to improve performance, efficiency and sustainability of product.
  • Advocate on behalf of team members
  • Demonstrate patience and use effective explanations when mentoring junior software developers.
  • Plan and execute strategies for completing projects on time.
  • Determine the need for training and talent development.
  • Hire team members and contractors.
  • Display strong work ethics.

    Be a team player with a strong sense of ownership and collaboration.
  • Collaborate with other team leaders and departments.


Qualifications:

  • Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
  • 5+ years of experience in software development.
  • 3+ years experience in team management.
  • Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
  • Leadership, team building, and mentoring skills
  • Exceptional interpersonal and communication skills.
  • In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
  • Production experience of systems using Elasticsearch, Kafka, Redis
  • Ability to keep up with software industry trends and innovation.


Nice to have:

  • Have experience in managing 10+ engineers
  • Proficiency in documenting processes and monitoring performance metrics.
  • Knowledge of functional programming is a plus.

    (We use Clojure)
  • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.

Required Skill Profession

Computer Occupations


  • Job Details

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Are You Looking for Engineering Group Facilitator Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helpshift, a Keywords Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Engineering Group Facilitator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Engineering Group Facilitator?

Key qualifications for Engineering Group Facilitator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Engineering Group Facilitator Job Success

Helpshift, a Keywords Technology interview tips for Engineering Group Facilitator

Here are some tips to help you prepare for and ace your Engineering Group Facilitator job interview:

Before the Interview:

Research: Learn about the Helpshift, a Keywords Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Engineering Group Facilitator interview at Helpshift, a Keywords Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Helpshift, a Keywords Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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