EUC Engineer (IMAC Implementation)

Job Title: EUC Engineer (IMAC Implementation)
Location: Pune
Contract: 1-year (possible extension)
Work Type: On-site
Experience Level: 1yr
*Immediate joiner*
Role Overview:
The EUC Engineer will execute and support IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring smooth deployment, relocation, and configuration of IT assets, while adhering to IT standards and SLAs.
Key Responsibilities:
Execute IMAC activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
Perform hardware/software installations, upgrades, and configurations per IT policies.
Manage asset tagging, inventory updates, and documentation.
Support device rollouts, refresh projects, and user relocations.
Ensure data backup, migration, and recovery during system moves.
Troubleshoot hardware and OS-level issues; escalate complex problems.
Coordinate with Service Desk, Network, and Infrastructure teams.
Maintain SLA compliance for IMAC requests and ITSM closure.
Support user onboarding/offboarding from a device perspective.
Prepare and maintain SOPs, checklists, and technical documentation.
Required Skills & Competencies:
Strong EUC knowledge: Windows OS, Microsoft 365, Active Directory, SCCM/Intune.
Hardware setup, reimaging, and device provisioning experience.
Familiarity with ticketing systems (ServiceNow, Remedy, BMC Helix).
Basic networking knowledge (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting).
Hands-on experience with remote support tools (RDP, TeamViewer, AnyDesk).
Excellent documentation, reporting, communication, and customer service skills.
Preferred Qualifications:
Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator Associate.
Experience with large-scale enterprise IMAC deployments.
Knowledge of asset management and lifecycle tracking tools.
Exposure to endpoint security tools (BitLocker, antivirus solutions).
Education:
Bachelor’s Degree or Diploma in Computer Science, IT, or related field.