<p><p><b>Project Overview :</b></p><p><br/>Join our AI Bot development team focused on building a scenario-based training platform for contact center agents.
The system delivers mock call simulations, AI-driven feedback, and supervisor dashboards.
Youll work with Node.js for backend orchestration and React.js for frontend redaction and Responsibilities :</b></p><p><b><br/></b></p><p>- Develop backend services using Node.js, including API orchestration and integration with AI/ML services.<br/><br/></p><p>- Implement frontend redaction features using Redact.js, integrated into React.js dashboards.<br/><br/></p><p>- Collaborate with AI/ML engineers to embed intelligent feedback and behavioral analysis.<br/><br/></p><p>- Build secure, multi-tenant systems with role-based access control (RLS).<br/><br/></p><p>- Optimize performance for real-time audio analysis and transcript synchronization.<br/><br/></p><p>- Participate in agile grooming sessions and contribute to architectural Skills :</b></p><p><b><br/></b></p><p>- Experience with React.js or similar annotation/redaction libraries.<br/><br/></p><p>- Strong understanding of RESTful APIs, React.js, and Material-UI.<br/><br/></p><p>- Familiarity with Azure services, SQL, and authentication protocols (SSO, JWT).<br/><br/></p><p>- Experience with secure session management and data protection Qualifications :</b></p><p><b><br/></b></p><p>- Exposure to AI/ML workflows and Python-based services.<br/><br/></p><p>- Experience with Livekit or similar real-time communication platforms.<br/><br/></p><p>- Familiarity with Power BI and accessibility standards (WCGA).</p><p><b><br/></b></p><p><b>Soft Skills :</b></p><p><b><br/></b></p><p>- Problem-solving mindset and adaptability.<br/><br/></p><p>- Ability to work independently and meet tight deadlines.</p><br/></p> (ref:hirist.tech)