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Urgent! Executives EXL/E/1470193 Job Opening In Pune – Now Hiring exl

Executives EXL/E/1470193



Job description

Job Description

  • Conduct Transaction Monitoring as per guidelines defined in the Process maps 
  • Prepare transaction monitoring reports and ensure timely and accurate reporting
  • Participate in calibration exercises on a regular basis to ensure consistency in measurement.
  • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
  • Update performance data to ensure timely and accurate reporting of SLAs
  • Work closely with Client Trainer / SME and Operations team to conduct team huddles.
  • Perform transaction processing as per defined policies and procedures 
  • Provide feedback to associates based on monitoring results if required.

  • Required Skill Profession

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