<p><p><b>About the job : </b><br/><br/>For over 35 years, F-Secure has led the cybersecurity industry with our 200+ service provider partners.<br/><br/> As the home of scam protection, we're reimagining how we protect people from modern threats through cutting-edge scam detection and solutions that are setting the industry standard.<br/><br/> We bring together the sharpest minds of cyber security with a shared purpose: to protect people from modern threats.<br/><br/> Here, youll have a real impact, making every digital moment more secure for everyone.<br/><br/> Youll thrive and grow in our Fellowship culture, where we dream big, trust, and challenge each other to deliver results and move with speed.<br/><br/> Youll be welcomed into a diverse, global team with an informal and collaborative culture where your voice truly matters.<br/><br/>Join us in securing the digital world together where your work will make a lasting impact.<br/><br/>Ready to advance your tech career at an innovative company making a real impact in consumer cybersecurity ?
We're expanding our IT Operations team to Bengaluru, India, and seeking a Jr. Common IT Specialist to support our APAC offices and enhance our global IT operations.<br/><br/> Working alongside our trusted IT partners, you'll help align IT operations with business objectives while continuously improving processes onsite.<br/><br/> You'll join a diverse, global team of IT professionals, architects, and cybersecurity experts who will support your growth from day one.<br/><br/>We're looking for someone who is technically minded, proactive, and thrives on collaboration with cross-functional, multicultural teams.<br/><br/> You approach work systematically, excel at prioritizing multiple IT tickets and projects, and when someone mentions "the Cloud," you think infrastructure, not weather.<br/><br/> This role offers the perfect blend of global impact and local presence.<br/><br/> You'll support stakeholders across multiple locations while enjoying flexible remote work options and regular collaboration at our Bengaluru office.<br/><br/> If you're ready to develop cutting-edge IT solutions and take your career to the next level, we'd love to hear from you.</p><p><br/></p><p><b>Your Main Domains Would Be :</b><br/><br/>- Employee Support Services (Onsite and Remote) <br/><br/>- Device and lifecycle management<br/><br/>- Purchasing and related processes<br/><br/>- Cyber Responsibilities In This Role :</b></p><p><br/>- Ticket handling and troubleshooting</p><br/>- Workstation and mobile device lifecycle management, license management etc.<br/><br/>- Documentation (KB articles, change tickets) </p><p><b><br/></b></p><p><b>What are we looking for ?</b><br/><br/>- 2-3 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams.<br/><br/>- You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks.<br/><br/>- Full professional proficiency in English (written and spoken) as that is our organizational language<br/><br/>- Proficiency with Jira and ticket management systems<br/><br/>- Understanding of basic cybersecurity principles and processes<br/><br/>- Familiarity with O365, Entra, and Intune<br/><br/>- Windows OS experience</p><p><br/></p><p><b>Bonus Points For :</b> </p><p><br/></p><p>- Experience or knowledge of MacOS, Claude, or CoPilot, so make sure to mention these in your application! </p><p><br/></p><p>- We especially value candidates who demonstrate a "can-do" attitude and have the courage to take initiative and make decisions you will get from us ?</b></p><p><br/></p>- Welcome to the good side the home of scam protection! Work with industry-leading experts defining the future of cybersecurity and scam protection.<br/><br/>- Thrive in our Fellowship culture where we empower, trust, challenge, and support each other in doing our best work.<br/><br/>- Flexible work that works for you hybrid and remote options with team-agreed ways of working.<br/><br/>- Inclusive environment with flat, approachable leadership in our diverse global community.<br/><br/>- Comprehensive global benefits including Employee Share Savings Plan (ESSP), Fellow Member of the Board opportunities, and Annual Protect & Educate paid volunteer day.<br/><br/>- Wellbeing support through personal coaching services and one hour per week for personal recharging.<br/><br/>- Continuous growth via F-Secure Academy, Leadership programs, AI training, mentoring, and dedicated Learning Week.<br/><br/>- A security vetting will possibly be conducted for the selected candidate in accordance to our employment process</p><br/></p> (ref:hirist.tech)