Finacle Application L2 support

Job Description-

Finacle L2 support candidate with min 4+ years of experience and with

Good knowledge of modules like Assets, Liabilities, Payments etc.
Good Knowledge of Finacle Scripting, PL-SQL query & UNIX shell scripting
Resolution of issues related to API / FI.
Resolving Production environment issues
Finacle trouble shooting like debug issues / service start stop
Knowledge of managing the Ticketing tool and analysis of the issues
Co-ordination with Bank’s Technical team for analysis & simulation of the reported issues
Providing clarifications / workarounds as restoration measures
Escalate relevant issues to L3 team of OEM (TOL) for resolution with follow-up till resolution
Support Bank users during Acceptance testing
Coordinate with Bank’s team for approvals to move the patch
Close ticket after confirmation from the requestor
Support for audit related queries raised by Bank’s auditors
Download of patches from OEM and deployment in test environment
Testing and confirmation of Patches
Support related to set-up / parameterization for launch of new products
Finacle application related support and issue resolution during DC-DR Drills
Simulating Interest runs and cross checking to check if interest is calculated for all accounts, deposits, advances, loans, bills, TDS application, interest provision in scope, with accuracy check to be done by Bank.
Parameter tuning for any functional requirement changes that could be achieved through product configuration
Providing SQL extracts on need basis
Deployment in UAT Pre-prod, development & Production environments.
Simulate EOM / EOQ / EOY in UAT before Live run
Candidate will work in shifts including night shift.