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Urgent! Finacle Helpdesk/EOD/BOD Job Opening In Mumbai – Now Hiring AQM Technologies

Finacle Helpdesk/EOD/BOD



Job description

Role-Finacle Helpdesk

Perform EOD/BOD activities


Key Responsibilities

  • Major issues of Core Banking application Finacle.

  • Responsibility of delivering END - to-END resolution and call closer process.

  • Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle application.

  • Providing voice call support to bank users.

  • Handling Finacle CRM related issues
  • Resolving Interest application issues for CASA, Loans, CC, OD, and TD accounts.

  • Solving service calls and pending calls.

  • Handling locker and Chargeman related issues
  • Provide support to do EOD activities of all the Branches/SOLs.
  • Report generations: - Daily report, Weekly report, Fortnight report, MIS report at month end along with graphical presentation.


Qualifications

BE/B.tech /MCA / MBA/BSc Computer - 60% and above.

Knowledge of ITIL business process.

Exp in banking domain.

Exp in Finacle 10x.

Role Proficiencies:

1.

2 to 4 years

2.

Working Knowledge of Finacle 10x.

3.

Work schedule 24/7 on rotational shifts.

4.

Knowledge in SQL and basic language in linux/unix.

5.

Basic knowledge in Finacle customization


Required Skill Profession

Computer Occupations



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