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Urgent! Firewall Engineer Job Opening In Bangalore Urban – Now Hiring NTT DATA, Inc.



Job description

Key Responsibilities:

  • Maintains the support process and ensures that requests for support are handled according to the procedures
  • Implementing, Maintaining and Troubleshooting-Cisco ISE, Cisco FMC, Cisco FTD, Cisco ASA, FortiGate or Fortinet, Palo alto firewall.

  • Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.

  • Identifies and resolves problems following agreed procedures.

  • Carries out agreed maintenance tasks.

  • Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.

  • Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

  • Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

  • Prioritizes and diagnoses incidents according to agreed procedures.

  • Investigates causes of incidents and seeks resolution.

  • Escalates unresolved incidents and follow up until incident is resolved.

  • Provides service recovery, following resolution of incidents.

  • Documents and closes resolved incidents according to agreed procedures.

  • Maintains secure, accurate, complete, and current configuration on configuration items (CIs).

  • Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.

  • Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.

  • Maintains knowledge of specific specialisms, provides detailed advice regarding their application.

  • Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.

  • Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.

  • Identifies problems and errors prior to or when they occur.

  • Logs all such incidents in a timely manner with the required level of detail with all the necessary.

  • Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.


Required Skill Profession

It Services And It Consulting



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