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Firewall Support (Level 1) Job Opening In Vadodara – Now Hiring VikingCloud India


Job description

Firewall Support (on Call international Support)
Location: Vadodara, India Office
Shift Time: 24/7 set up (with monthly shift change roaster)
Number of Position: 02
This Position
Firewall support Level 1 provides excellent customer service for a fast-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.
Responsibilities
Phone/Chat/Email Support
Apply handling processes consistently.
Log and track all communications received into the ticketing system.
Establish a quality working relationship with a variety of customers.
Follow defined standards to resolve a specific set of problems.
Follow defined standards to collect and follow up on escalated issues.
Escalate issues within the defined standards.
Level I Support
Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
Troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers and hardware / software vendors.
3.

Continuous Improvement
Meet individual metrics for Level 1 Support Engineer
Identify and suggest process improvements as they arise.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
4.

Technical Skills
Knowledge and experience with network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark)
Effective interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.
Hands-on experience with Meraki and Fortinet firewalls .
Ability to effectively collaborate in a dynamic team environment.
Firewall Implementation and Support
Installing Managed Network Solutions including Fortinet firewalls.
Making changes to firewalls in support of customer’s needs.
Solving technical customer issues around firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
Respond to firewall/network issues on a rotating on-call basis.

This will, depending on the situation, may require work outside the traditional work hours, including weekends and holidays, and will require carrying and responding to a cell phone or other contact device, as determined by management.
Monitor performance, capacity, and availability of the firewalls on an ongoing basis.

Recommend improvements in technologies and practices to increase these metrics.
Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, firewall support and operating infrastructure.
Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.
Deliver better than agreed customer SLAs.
Firewall and VPN Management
Perform incident, problem, and change management process for firewalls according to ITIL standards.
Improve customer satisfaction metric, through stable transparent service
Qualifications
Provide excellent first line customer service.
Respond to all chats, emails, and phone calls consistently.
Enter all relevant data from customer contact channels into tracking system.
Assist with troubleshooting and resolution of all tickets that can be processed from start to finish by level 1 as defined by management.
Great interpersonal skills; superior customer service skills; excellent multi-channel communication skills.
Works well under pressure with limited supervision while consistently displaying a professional demeanor.
Ability to follow processes and escalate issues consistently.
Resolve a variety of external technical requests including virtual private networks, protecting data integrity, and assisting the retail industry with the send/receive of proprietary data.
Support the technical management team with call data analysis.
Experienced in Windows operating systems.
Familiar with TCP/IP and networking concepts.
High level of ethics and integrity.
Scheduling flexibility required.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Firewall Support Potential: Insight & Career Growth Guide


Real-time Firewall Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Firewall Support in Vadodara, India, highlighting market share and opportunities for professionals in Firewall Support roles.

49559 Jobs in India
49559
310 Jobs in Vadodara
310
Download Firewall Support Jobs Trends in Vadodara and India

Are You Looking for Firewall Support (Level 1) Job?

Great news! is currently hiring and seeking a Firewall Support (Level 1) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VikingCloud India adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Firewall Support (Level 1) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Vadodara. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Firewall Support (Level 1)?

Key qualifications for Firewall Support (Level 1) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Firewall Support (Level 1)?

To improve your chances of getting hired for Firewall Support (Level 1), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Firewall Support (Level 1) Job Success

VikingCloud India interview tips for Firewall Support (Level 1)

Here are some tips to help you prepare for and ace your Firewall Support (Level 1) job interview:

Before the Interview:

Research: Learn about the VikingCloud India's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Firewall Support (Level 1) interview at VikingCloud India, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VikingCloud India's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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