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Flexcube Support (L2) Job Opening In Pune – Now Hiring Clover Infotech Private Limited


Job description

  • Should have 1 -2 years of experience in FCR and FCC Application
  • Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email
  • Monitoring of tickets logged through ticketing tool
  • First Point of Contact and entry point for Business User’s Incidents and Service Requests
  • Monitoring of mass incident tickets and re-prioritization/logging of incident tickets if required
  • Direct resolution of Incident and Service Request Tickets based on available information in KEDB
  • Routing tickets to further support units across L2’s, when not resolvable at L1
  • Establish, maintain and update KEDB to enhance resolution efficiency at L1
  • Seamless Coordination with Incident & Problem Management Teams
  • Alert monitoring & follow with respective teams for closing the alerts
  • Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping)
  • Patch deployment on Pre-prod and Production
  • EOD/BOD monitoring
  • EOM Monitoring
  • EOM pre-Health check activity
  • Ticket resolution IM & RF
  • FLR of 70%
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Flexcube Support Potential: Insight & Career Growth Guide


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    44049 Jobs in India
    44049
    1201 Jobs in Pune
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    Download Flexcube Support Jobs Trends in Pune and India

    Are You Looking for Flexcube Support (L2) Job?

    Great news! is currently hiring and seeking a Flexcube Support (L2) to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Clover Infotech Private Limited adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

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    7. Obeying India laws and regulations

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