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Urgent! Freight Forwarder Job Opening In Bareilly – Now Hiring TUTOADDA
Customer Service Executive – Freight Forwarding (US Shift) Location: Chennai, Tamil Nadu
Experience Required: Minimum 4 Years
CTC Range: ₹4 – ₹6 LPA
Employment Type: Full-Time
Shift: US Shift (Night Shift)
About the Role We are seeking an experienced and customer-focused professional for the role of Customer Service Executive in the Freight Forwarding and Logistics domain .
The role involves handling US-based clients, managing shipment-related queries, coordinating with operations, and ensuring seamless customer experience across freight processes.
Key Responsibilities Customer Support:
Handle customer inquiries related to freight forwarding, shipment status, delivery schedules, and customs documentation.
Issue Resolution:
Address and resolve customer complaints involving shipment delays, damages, or lost cargo efficiently and professionally.
Order Tracking:
Provide accurate, real-time shipment updates to clients ensuring transparency and customer satisfaction.
Operations Coordination:
Work closely with customs brokers, carriers, and warehouse teams to ensure timely dispatch, clearance, and delivery.
Documentation Management:
Prepare, verify, and maintain shipping documents such as Bill of Lading, Commercial Invoice, and Packing List.
CRM & Reporting:
Record all client interactions and shipment updates in CRM software (preferably HubSpot) and generate periodic reports.
Customer Feedback:
Collect and analyze customer feedback to identify recurring issues and contribute to process improvements.
Escalation Handling:
Manage escalated cases with professionalism, ensuring prompt communication and resolution.
Process Enhancement:
Suggest improvements to optimize customer service workflows and operational efficiency.
Mandatory Requirements Experience: Minimum 4 years in Customer Service within Freight Forwarding / Logistics / Supply Chain .
Communication: Excellent English communication skills (verbal and written) for interaction with US-based clients.
CRM Tools: Proficiency in HubSpot or equivalent CRM software.
Documentation: In-depth understanding of freight documentation such as Bill of Lading, Commercial Invoice, and Delivery Order.
Operational Knowledge: Exposure to customs clearance , shipping regulations , and freight movement processes.
Shift Flexibility: Comfortable working in US / Night shifts to support overseas clients.
Preferred Qualifications Education: Bachelor’s degree in Business Administration, Supply Chain, or Logistics (preferred).
Certifications (Preferred but not mandatory):
Certified International Freight Forwarder (CIFF)
Logistics or Supply Chain Certification (CILT / APICS / FIATA)
CRM Certification (HubSpot Academy / Salesforce)
Key Skills Mandatory:
Customer Relationship Management (HubSpot / CRM Tools)
Freight Documentation (BL, Invoice, Packing List)
Shipment Coordination & Tracking
Issue Resolution & Escalation Management
Communication with US Clients
Nice to Have:
ERP or Cargo Management System (CargoWise, SAP Logistics)
Process Optimization Experience
Customer Feedback & Retention Analysis
Personality & Behavioral Traits Strong problem-solving ability and analytical thinking
Excellent organizational and multitasking skills
Proactive, customer-oriented, and detail-focused
Ability to remain calm and professional under pressure
High sense of accountability and ownership
Compensation & Benefits Salary Range: ₹4 – ₹6 LPA (Based on experience and skillset)
Night Shift Allowance (as applicable)
PF & ESI benefits after probation
Learning and upskilling opportunities in global freight operations
Work Mode & Shift Work Location: On-site, Chennai, Tamil Nadu
Shift Timing: US Shift (Night Shift) – 5 Days a Week
Why Join Us Exposure to global logistics operations and US clientele
Collaborative work environment with growth opportunities
Performance-driven rewards and recognition
Material Recording, Scheduling, Dispatching, And Distributing Workers
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Unlock Your Freight Forwarder Potential: Insight & Career Growth Guide
Real-time Freight Forwarder Jobs Trends in Bareilly, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Freight Forwarder in Bareilly, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2299 jobs in India and 18 jobs in Bareilly. This comprehensive analysis highlights market share and opportunities for professionals in Freight Forwarder roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! TUTOADDA is currently hiring and seeking a Freight Forwarder to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Freight Forwarder Jobs Bareilly.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TUTOADDA adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Freight Forwarder Jobs India varies, but the pay scale is rated "Standard" in Bareilly. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Freight Forwarder typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Freight Forwarder interview at TUTOADDA, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TUTOADDA's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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