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Urgent! Freight Forwarder Job Opening In India, India – Now Hiring TUTOADDA



Job description

Customer Service Executive – Freight Forwarding (US Shift)

Location: Chennai, Tamil Nadu

Experience Required: Minimum 4 Years

CTC Range: ₹4 – ₹6 LPA

Employment Type: Full-Time

Shift: US Shift (Night Shift)

About the Role

We are seeking an experienced and customer-focused professional for the role of Customer Service Executive in the Freight Forwarding and Logistics domain.

The role involves handling US-based clients, managing shipment-related queries, coordinating with operations, and ensuring seamless customer experience across freight processes.

Key Responsibilities
  • Customer Support:
  • Handle customer inquiries related to freight forwarding, shipment status, delivery schedules, and customs documentation.
  • Issue Resolution:
  • Address and resolve customer complaints involving shipment delays, damages, or lost cargo efficiently and professionally.
  • Order Tracking:
  • Provide accurate, real-time shipment updates to clients ensuring transparency and customer satisfaction.
  • Operations Coordination:
  • Work closely with customs brokers, carriers, and warehouse teams to ensure timely dispatch, clearance, and delivery.
  • Documentation Management:
  • Prepare, verify, and maintain shipping documents such as Bill of Lading, Commercial Invoice, and Packing List.
  • CRM & Reporting:
  • Record all client interactions and shipment updates in CRM software (preferably HubSpot) and generate periodic reports.
  • Customer Feedback:
  • Collect and analyze customer feedback to identify recurring issues and contribute to process improvements.
  • Escalation Handling:
  • Manage escalated cases with professionalism, ensuring prompt communication and resolution.
  • Process Enhancement:
  • Suggest improvements to optimize customer service workflows and operational efficiency.
Mandatory Requirements
  • Experience: Minimum 4 years in Customer Service within Freight Forwarding / Logistics / Supply Chain.
  • Communication: Excellent English communication skills (verbal and written) for interaction with US-based clients.
  • CRM Tools: Proficiency in HubSpot or equivalent CRM software.
  • Documentation: In-depth understanding of freight documentation such as Bill of Lading, Commercial Invoice, and Delivery Order.
  • Operational Knowledge: Exposure to customs clearance, shipping regulations, and freight movement processes.
  • Shift Flexibility: Comfortable working in US / Night shifts to support overseas clients.
Preferred Qualifications
  • Education: Bachelor’s degree in Business Administration, Supply Chain, or Logistics (preferred).
  • Certifications (Preferred but not mandatory):
  • Certified International Freight Forwarder (CIFF)
  • Logistics or Supply Chain Certification (CILT / APICS / FIATA)
  • CRM Certification (HubSpot Academy / Salesforce)
Key Skills

Mandatory:

  • Customer Relationship Management (HubSpot / CRM Tools)
  • Freight Documentation (BL, Invoice, Packing List)
  • Shipment Coordination & Tracking
  • Issue Resolution & Escalation Management
  • Communication with US Clients


Nice to Have:

  • ERP or Cargo Management System (CargoWise, SAP Logistics)
  • Process Optimization Experience
  • Customer Feedback & Retention Analysis
Personality & Behavioral Traits
  • Strong problem-solving ability and analytical thinking
  • Excellent organizational and multitasking skills
  • Proactive, customer-oriented, and detail-focused
  • Ability to remain calm and professional under pressure
  • High sense of accountability and ownership
Compensation & Benefits
  • Salary Range: ₹4 – ₹6 LPA (Based on experience and skillset)
  • Night Shift Allowance (as applicable)
  • PF & ESI benefits after probation
  • Learning and upskilling opportunities in global freight operations
Work Mode & Shift
  • Work Location: On-site, Chennai, Tamil Nadu
  • Shift Timing: US Shift (Night Shift) – 5 Days a Week
Why Join Us
  • Exposure to global logistics operations and US clientele
  • Collaborative work environment with growth opportunities
  • Performance-driven rewards and recognition



Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers



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