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Freight Forwarder Job Opening In Rajkot – Now Hiring TUTOADDA


Job description

Customer Service Executive – Freight Forwarding (US Shift)

Location: Chennai, Tamil Nadu

Experience Required: Minimum 4 Years

CTC Range: ₹4 – ₹6 LPA

Employment Type: Full-Time

Shift: US Shift (Night Shift)

About the Role

We are seeking an experienced and customer-focused professional for the role of Customer Service Executive in the Freight Forwarding and Logistics domain.

The role involves handling US-based clients, managing shipment-related queries, coordinating with operations, and ensuring seamless customer experience across freight processes.

Key Responsibilities
  • Customer Support:
  • Handle customer inquiries related to freight forwarding, shipment status, delivery schedules, and customs documentation.
  • Issue Resolution:
  • Address and resolve customer complaints involving shipment delays, damages, or lost cargo efficiently and professionally.
  • Order Tracking:
  • Provide accurate, real-time shipment updates to clients ensuring transparency and customer satisfaction.
  • Operations Coordination:
  • Work closely with customs brokers, carriers, and warehouse teams to ensure timely dispatch, clearance, and delivery.
  • Documentation Management:
  • Prepare, verify, and maintain shipping documents such as Bill of Lading, Commercial Invoice, and Packing List.
  • CRM & Reporting:
  • Record all client interactions and shipment updates in CRM software (preferably HubSpot) and generate periodic reports.
  • Customer Feedback:
  • Collect and analyze customer feedback to identify recurring issues and contribute to process improvements.
  • Escalation Handling:
  • Manage escalated cases with professionalism, ensuring prompt communication and resolution.
  • Process Enhancement:
  • Suggest improvements to optimize customer service workflows and operational efficiency.
Mandatory Requirements
  • Experience: Minimum 4 years in Customer Service within Freight Forwarding / Logistics / Supply Chain.
  • Communication: Excellent English communication skills (verbal and written) for interaction with US-based clients.
  • CRM Tools: Proficiency in HubSpot or equivalent CRM software.
  • Documentation: In-depth understanding of freight documentation such as Bill of Lading, Commercial Invoice, and Delivery Order.
  • Operational Knowledge: Exposure to customs clearance, shipping regulations, and freight movement processes.
  • Shift Flexibility: Comfortable working in US / Night shifts to support overseas clients.
Preferred Qualifications
  • Education: Bachelor’s degree in Business Administration, Supply Chain, or Logistics (preferred).
  • Certifications (Preferred but not mandatory):
  • Certified International Freight Forwarder (CIFF)
  • Logistics or Supply Chain Certification (CILT / APICS / FIATA)
  • CRM Certification (HubSpot Academy / Salesforce)
Key Skills

Mandatory:

  • Customer Relationship Management (HubSpot / CRM Tools)
  • Freight Documentation (BL, Invoice, Packing List)
  • Shipment Coordination & Tracking
  • Issue Resolution & Escalation Management
  • Communication with US Clients


Nice to Have:

  • ERP or Cargo Management System (CargoWise, SAP Logistics)
  • Process Optimization Experience
  • Customer Feedback & Retention Analysis
Personality & Behavioral Traits
  • Strong problem-solving ability and analytical thinking
  • Excellent organizational and multitasking skills
  • Proactive, customer-oriented, and detail-focused
  • Ability to remain calm and professional under pressure
  • High sense of accountability and ownership
Compensation & Benefits
  • Salary Range: ₹4 – ₹6 LPA (Based on experience and skillset)
  • Night Shift Allowance (as applicable)
  • PF & ESI benefits after probation
  • Learning and upskilling opportunities in global freight operations
Work Mode & Shift
  • Work Location: On-site, Chennai, Tamil Nadu
  • Shift Timing: US Shift (Night Shift) – 5 Days a Week
Why Join Us
  • Exposure to global logistics operations and US clientele
  • Collaborative work environment with growth opportunities
  • Performance-driven rewards and recognition


Required Skill Profession

Material Recording, Scheduling, Dispatching, And Distributing Workers


  • Job Details

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Unlock Your Freight Forwarder Potential: Insight & Career Growth Guide


Real-time Freight Forwarder Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Freight Forwarder in Rajkot, India, highlighting market share and opportunities for professionals in Freight Forwarder roles.

2299 Jobs in India
2299
17 Jobs in Rajkot
17
Download Freight Forwarder Jobs Trends in Rajkot and India

Are You Looking for Freight Forwarder Job?

Great news! is currently hiring and seeking a Freight Forwarder to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TUTOADDA adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Freight Forwarder Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Rajkot. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Freight Forwarder?

Key qualifications for Freight Forwarder typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Freight Forwarder?

To improve your chances of getting hired for Freight Forwarder, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Freight Forwarder Job Success

TUTOADDA interview tips for Freight Forwarder

Here are some tips to help you prepare for and ace your Freight Forwarder job interview:

Before the Interview:

Research: Learn about the TUTOADDA's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Freight Forwarder interview at TUTOADDA, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TUTOADDA's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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