<p>Job Title: Microsoft Dynamics 365 CRM Functional Consultant</p><p><br/></p><p>Locations: Delhi, Noida, Mohali, Bangalore, Ahmedabad</p><p><br/></p><p>Job Type: Full-time</p><p><br/></p><p>Job Summary :</p><p><br/></p><p>We are seeking a skilled Microsoft Dynamics 365 CRM Functional Consultant to join our team.
The role involves understanding business requirements, configuring and customizing Dynamics 365 CRM, and ensuring seamless integration with business processes.</p><p><br/></p><p>Key Responsibilities :</p><p><br/></p><p>- Gather and analyze business requirements, translating them into functional specifications for Microsoft Dynamics 365 CRM solutions</p><p><br/></p><p>- Configure and customize Dynamics 365 CRM based on client needs and best practices</p><p><br/></p><p>- Design and implement workflows, business rules, and automation processes within Dynamics 365 CRM</p><p><br/></p><p>- Work closely with technical teams to define customizations, integrations, and data migration strategies</p><p><br/></p><p>- Conduct requirement workshops and user training sessions for business users</p><p><br/></p><p>- Ensure smooth deployment, testing, and post-implementation support for Dynamics 365 CRM solutions</p><p><br/></p><p>- Troubleshoot and resolve functional issues within the CRM environment</p><p><br/></p><p>- Collaborate with stakeholders to enhance CRM functionality and improve business processes</p><p><br/></p><p>- Stay updated on Microsoft Dynamics 365 CRM updates, features, and industry trends</p><p><br/></p><p>- Document functional requirements, test cases, and user manuals</p><p><br/></p><p>Required Skills & Qualifications :</p><p><br/></p><p>- 4-6 years of experience as a Microsoft Dynamics 365 CRM Functional Consultant</p><p><br/></p><p>- Strong expertise in Sales, Customer Service, and Marketing modules of Dynamics 365 CRM</p><p><br/></p><p>- Hands-on experience in CRM configuration, customization, workflows, and business rules</p><p><br/></p><p>- Knowledge of Power Platform (Power Automate, Power BI, Power Apps) is a plus</p><p><br/></p><p>- Understanding of integration methods (APIs, Plugins, Azure Functions, Dataverse)</p><p><br/></p><p>- Experience in data migration, cleansing, and CRM performance optimization</p><p><br/></p><p>- Strong communication and stakeholder management skills</p><p><br/></p><p>- Microsoft Dynamics 365 CRM certification is preferred</p><p><br/></p><p>- Contribution to process improvements and best practices within CRM</p> (ref:hirist.tech)