GBS Intelligent Automation Engineer

Job description

Qualifications and Experience

+ A bachelor’s degree in a computer, accounting or business field
+ 5+ years of working experience in software development or any automation related field
+ 2+ years practical experience in delivering RPA automations, ideally in a finance shared services environment.
+ High level experience on using excel including practical experience in using macros.
+ Ideally have an experience working in a finance shared services environment.
+ Supervisory role experience
+ UIpath certification/experience
+ RPA or any automation experience
+ Experience in working with ERPs
+ Has experience in production support, and incident management.
+ Practical project experience within process improvement, process standardization or process automation projects.
+ Good English skills with the ability to clearly communicate both verbally and writing technical concepts to non-technical staff.
+ Ability and willingness to travel

Competencies

+ A self-starter who delivers high-quality work and can adapt to new challenges, either on the own or as a part of the team
+ Resilience to drive projects through to completion under pressure
+ Good analytical skills
+ Strong drive on developing automations and management capability
+ Excellent knowledge in programming languages such as C, C++, C#, VB.net, etc.
+ Excellent knowledge in testing such as internal testing, system integration testing, baseline testing, user acceptance testing and regression testing.
+ Familiarity with both the Waterfall and Agile development models

This **GBS Intelligent Automation Engineer** will focus on the development and testing of automations as a part of GBS intelligent automation center of excellence, along with the maintenance and management of automations across all regions.
**Automation includes:**

+ RPA
+ Macros (VBA)
+ Power queries
+ AI
+ Machine learning
+ Chatbots
+ Power Automate
+ PowerApps
+ And other technology

The role will be responsible for development, testing and maintenance of automations across the all regions, initially within the Global Business Services.

This role will also be responsible on developing automations for mid to high -complexity projects.

As such, the key duties will include:

**General Responsibilities:**

+ Adhere to the automation rules, standard procedures and best practices of center of excellence.
+ Responsible for enforcing and execution of ITGC Controls for automationDeveloper:
+ Contribute on the creation of the solutions detailed documentation of processes to be automated.
+ Responsible for automation development for mid to high-complexity automations
+ Responsible for creation of BOT operator protocols and BOT user manuals
+ Responsible for creating the release logs and change logs.
+ Responsible for the maintenance of live automations
+ Supports during user acceptance test phase
+ Supports during the hyper-care phase and during the handover to operations
+ Implements change requirements as part of a structured change control processTesterController:
+ Responsible with the creation of test cases
+ Responsible for execution of internal Testing
+ Responsible for execution of functional Testing
+ Responsible for execution of regression Testing
+ Responsible for leading user acceptance Testing
+ Responsible for monitoring of live automations on the production environment
+ Responsible for automation utilization/efficiency and schedule monitoring in production environment.
+ Responsible for managing of incidents
+ 1st level of automation production support
+ Performs as point of contact in case of incidents and coordinates them to proper channel
+ Responsible for proactive communication to customer in case of incidents, downtimes etc.
+ Manually triggering of automation processes

**Qualifications and Experience**

+ A bachelor’s degree in a computer, accounting or business field
+ 5+ years of working experience in software development or any automation related field
+ 3+ years practical experience in delivering RPA automations, ideally in a finance shared services environment.
+ High level experience on using excel including practical experience in using macros and power queries.
+ Ideally have an experience working in a finance shared services environment.
+ UIpath certification/experience
+ RPA or any automation experience
+ Experience in working with ERPs
+ Has experience in production support, and incident management.
+ Practical project experience within process improvement, process standardization or process automation projects.
+ Good English skills with the ability to clearly communicate both verbally and writing technical concepts to non-technical staff.

**Competencies**

+ A self-starter who delivers high-quality work and can adapt to new challenges, either on the own or as a part of the team
+ Resilience to drive projects through to completion under pressure
+ Good analytical skills
+ Strong drive on developing automations and management capability
+ Excellent knowledge in programming languages such as C, C++, C#, VB.net, etc.
+ Excellent knowledge in testing such as internal testing, system integration testing, baseline testing, user acceptance testing and regression testing.
+ Familiarity with both the Waterfall and Agile development models

Required Skill Profession

Other General