Gen AI Engineer Enterprise Search

Job description

Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP).

Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software.

Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation.

Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror.

This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million.

Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2.

Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025.

We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
About the Role
We are looking for a passionate and experienced Software Engineer (E5 / E6 level) to join our Enterprise Search team, which is at the core of redefining how users discover and interact with information across Whatfix’s digital adoption platform.

This is a unique opportunity to solve deep information retrieval and search relevance challenges using scalable infrastructure, cutting-edge NLP, and Generative AI.
As an engineer at this level, you’ll be expected to operate with strong ownership, lead cross-team technical initiatives, and influence design choices that directly impact user experience and business outcomes.
What You'll Do
As a senior engineer, you will:
Build a 0-to-1 Enterprise Search product with a strong focus on scalability, performance, and relevance.
Lead proof-of-concept efforts to validate ideas quickly and align with business goals.
Architect and implement robust, maintainable, and scalable systems for indexing, querying, and ranking.
Develop data pipelines, implement automation for reliability, and ensure strong observability and monitoring.
Work closely with Product Managers and Designers to translate user needs into data-driven, intuitive search experiences.
Guide and support junior engineers through code reviews, technical direction, and best practices.
Collaborate with cross-functional teams (data, platform, infra) to deliver cohesive and high-impact solutions.
What We’re Looking For
Must-Have Skills:
Familiarity with LLMs, RAG pipelines, or knowledge graph integrations.
Deep expertise in information retrieval, search engines (Lucene, Elasticsearch, Solr).
Experience with vector search, embeddings, and/or neural ranking models (e.g., BERT, Sentence Transformers).
Strong programming skills in Java, Python, or Go.
Familiarity with scalable data processing frameworks (e.g., Spark, Kafka, Flink).
Good understanding of system design, APIs, caching, and performance tuning.
Nice-to-Have:
Experience with enterprise content connectors (SharePoint, Confluence, Jira, etc.).
Experience working in a SaaS, B2B, or product-first environment.
Qualifications
6-10+ years of experience building backend systems, infrastructure, or AI platforms at scale.
Proven ability to own and deliver complex features independently, collaborate across teams, and mentor peers in a fast-paced environment.
Demonstrated experience leading initiatives with significant technical and organizational impact - from setting direction to aligning stakeholders and driving execution.
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences.

We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
At Whatfix, we deeply value collaboration, innovation, and human connection .

We believe that being together in the office five days a week fosters open communication , strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities.

To support this, we offer the option to work from home up to two days per month .
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

Required Skill Profession

Computer Occupations