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Urgent! Genesys AI Developer Job Opening In Bengaluru – Now Hiring ScaleneWorks

Genesys AI Developer



Job description

.

Must Have (Primary) Skills:

Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX

Bot and NLP development using Genesys AI tools

Experience in building Conversational IVR, chatbots, and voicebots

Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson

Strong knowledge of Genesys Architect Flows and call routing

Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets

2.

Good to Have (Secondary) Skills:

Python/JavaScript for custom logic in bot integrations

REST APIs for system integrations

Experience with Google Cloud/AWS for deploying AI services

Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs

Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow)

3.

Compensation Offered for this Role:

10 to 18 Lacs (max 20 if cand has more rele exp)

4.

Years of Experience:

5 to 10 years

5.

CGI Location Open To:

Bangalore

Hyderabad

Chennai

Pune

6.

Shift Timings:

UK Shift

7.

Joining Timeframe:

Immediate to 30 days preferred

8.

Detailed JD:

Genesys Developer

Design, develop, and implement Genesys-based call flows and routing strategies

Collaborate with business and technical teams to gather and understand requirements

Integrate Genesys with backend systems and third-party platforms

Troubleshoot and resolve issues in call routing and IVR

Participate in code reviews and adhere to best practices

Monitor and enhance system performance


Required Skill Profession

Computer Occupations



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