<p><p><b>Job Title</b> : <b>Genesys Architect Terraform Scripting</b><br/><br/><b> Location :</b> Thoraipakkam, Chennai (Work from Office Only) <br/><br/> Experience : <b>15+ Years</b> <br/><br/> Notice Period : Immediate Joiners Preferred Employment Type : Full-Time<br/><br/><b>About the Role :</b><br/><br/>We are urgently hiring a seasoned Genesys Architect with deep expertise in Terraform scripting to lead the automation of Genesys workflows and call queue configurations.
This role demands strong architectural leadership, hands-on technical skills, and a strategic mindset to drive Infrastructure as Code (IaC) initiatives within a dynamic contact center environment.<br/><br/><b>Key Responsibilities :</b><br/><br/>- Architect and implement scalable Genesys solutions with a focus on automation and performance<br/><br/></p><p>- Design and maintain Terraform scripts to automate Genesys workflows, call queues, and infrastructure components<br/><br/></p><p>- Collaborate with cross-functional teams including DevOps, Network, and Application teams to ensure seamless integration<br/><br/></p><p>- Ensure high availability, security, and reliability of Genesys platforms across environments<br/><br/></p><p>- Provide technical leadership, mentoring, and best practice guidance to development and operations teams<br/><br/></p><p>- Troubleshoot complex issues and optimize system performance for large-scale deployments<br/><br/><b>Required Skills & Experience :</b><br/><br/>- 15+ years of experience in Genesys architecture, deployment, and optimization<br/><br/></p><p>- Strong hands-on expertise in Terraform scripting and Infrastructure as Code (IaC) practices<br/><br/></p><p>- Deep understanding of Genesys contact center platforms including routing, IVR, and reporting<br/><br/></p><p>- Experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes) is a plus<br/><br/></p><p>- Excellent communication and client-facing skills to interact with stakeholders and drive solutions<br/><br/></p><p>- Ability to work full-time from the Chennai office and join immediately<br/><br/><b>Preferred Qualifications :</b><br/><br/>- Certifications in Genesys and/or Terraform<br/><br/></p><p>- Experience in large-scale enterprise contact center environments<br/><br/></p><p>- Exposure to CI/CD pipelines and DevOps methodologies<br/><br/></p><p>- Familiarity with monitoring tools and performance tuning</p><br/></p> (ref:hirist.tech)