Urgent! Genesys - Enterprise Platform Engineer - Jira/Confluence Job Opening In India, India – Now Hiring Genesys Telecom Labs India Pvt. Ltd.
<p><p>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.<br/><br/>Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.<br/><br/>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.<br/><br/>And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.<br/><br/>Join the team and create the future of customer experience together.<br/><br/>We are seeking an experienced Enterprise Platform Engineer to manage, maintain, and optimize a suite of enterprise tools and platforms.<br/><br/>In addition, act as a level 3 escalation point for our Managed Service Provider and implement enhancements and project delivery requests.<br/><br/>This role is central to ensuring seamless connectivity across systems, enhancing productivity, and maintaining the operational integrity of enterprise tools and platforms.</p><p><br/><b>Key Responsibilities :</b><br/><br/></p><p>- Delivers expert-level administration, customization, and troubleshooting of Jira and Confluence platforms.<br/><br/></p><p>- Experience in supporting Microsoft Exchange Online and Exchange Server (2016/2019), with expertise in email flow, routing (MX records), spam filtering, and Microsoft 365 security policies.<br/><br/></p><p>- Responsible for the configuration, maintenance, and troubleshooting of IIS and Apache web servers to ensure optimal performance, security, and availability.<br/><br/></p><p>- Provides advanced troubleshooting, performance tuning, and high-availability support for SQL Server environments, ensuring database integrity, security, and optimal operation.<br/><br/></p><p>- Experience with Power Automate, PowerShell, SharePoint, Globalscape, and Mimecast is considered an asset for supporting automation, collaboration, and secure file/email management workflows.<br/><br/></p><p>- Collaborate with cross-functional teams to understand requirements and implement improvements for scalable and repeatable processes.</p><p><br/></p><p>- Monitor tool usage to help define licensing needs and guide cost optimizations efforts.</p><p><br/><b>Minimum Requirements :</b></p><p><p><b><br/></b></p>- This role requires availability to work in alignment with U.S. Eastern Time Zone (7:00 PM 4:00 AM IST).<br/><br/></p><p>- Bachelors degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered.<br/><br/></p><p>- 3+ years working with enterprise tools and managing complex integrations for large organizations.<br/><br/></p><p>- Strong analytical, problem-solving, and documentation skills.<br/><br/></p><p>- Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services.<br/><br/></p><p>- Demonstrated ability to drive change and implement process improvements.<br/><br/></p><p>- Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows.<br/><br/></p><p>- Ability to work collaboratively in an Agile and DevOps environment.</p><p><br/></p><p><b>About Genesys :</b></p><p><p><b><br/></b></p>Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.<br/><br/>Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.<br/><br/>As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.<br/></p><br/></p> (ref:hirist.tech)
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Unlock Your Genesys Enterprise Potential: Insight & Career Growth Guide
Real-time Genesys Enterprise Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Genesys Enterprise in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9405 jobs in India and 1022 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Genesys Enterprise roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Genesys Telecom Labs India Pvt. Ltd. is currently hiring and seeking a Genesys Enterprise Platform Engineer Jira/Confluence to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genesys Telecom Labs India Pvt. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Genesys Enterprise Platform Engineer Jira/Confluence Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Genesys Enterprise Platform Engineer Jira/Confluence typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Genesys Enterprise Platform Engineer Jira/Confluence interview at Genesys Telecom Labs India Pvt. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genesys Telecom Labs India Pvt. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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