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Germin8 - Senior Technical Support Engineer - SQL Job Opening In India, India – Now Hiring Germin8


Job description

<p><p><b>The Opportunity : </b></p><p><br/>Were looking for a Technical Support Engineer who will be the first line of defense in resolving technical challenges faced by our customers.

Youll combine technical expertise, problem-solving skills, and excellent communication to troubleshoot issues, provide guidance, and ensure smooth usage of Joyfuls products.<br/><br/>Youll also contribute to Vibe Supportour approach to making every support interaction collaborative, empathetic, and Youll Do : </b><br/><br/>Customer Issue Resolution : <br/><br/></p><p>- Act as the primary contact for customer-reported technical issues via email, chat, or calls<br/><br/></p><p>- Troubleshoot and resolve software, integration, and configuration problems<br/><br/></p><p>- Reproduce issues in test environments to identify root causes<br/><br/></p><p>- Escalate complex issues to engineering teams with clear documentation and reproduction steps<br/><br/>Product Knowledge & Guidance : <br/><br/></p><p>- Maintain an up-to-date understanding of product features, integrations, and AI-powered capabilities<br/><br/></p><p>- Guide customers in using analytics, dashboards, and automation features effectively<br/><br/>Collaboration & Continuous Improvement : <br/><br/></p><p>- Work closely with engineering teams to relay recurring issues, bugs, and customer feedback<br/><br/></p><p>- Document solutions, FAQs, and troubleshooting guides for internal and customer-facing knowledge bases<br/><br/></p><p>- Contribute to process improvements for faster resolution and better customer satisfaction<br/><br/>Monitoring & Proactive Support : <br/><br/></p><p>- Monitor platform health, alerts, and logs to identify potential issues before they impact customers<br/><br/></p><p>- Assist in release verification, sanity checks, and post-deployment testing<br/><br/></p><p>- Provide feedback to product teams on usability and supportability Youll Need : </b></p><br/>- 13 years of experience in technical support, application support, or related roles (fresh graduates with strong skills may also apply)<br/><br/></p><p>- Strong troubleshooting skills and logical thinking<br/><br/></p><p>- Basic understanding of web applications, APIs, and cloud services (AWS, Azure, or GCP)<br/><br/></p><p>- Familiarity with databases (SQL/NoSQL) and querying basics<br/><br/></p><p>- Exposure to tools like Jira, Confluence, monitoring dashboards, or log analysis tools is a plus<br/><br/></p><p>- Excellent communication skills in Englishboth written and verbal<br/><br/></p><p>- Patience, empathy, and a customer-first mindset<br/><br/></p><p>- Ability to work in shifts if required for global support Join Joyful?</b></p><br/>- Be part of a team that directly impacts customer success and satisfaction<br/><br/></p><p>- Work on AI-powered products that are transforming customer engagement<br/><br/></p><p>- Develop both technical and soft skills in a fast-paced SaaS environment<br/><br/></p><p>- Collaborate with engineering, product, and AI specialists to solve challenging problems<br/><br/></p><p>- Enjoy a supportive workplace with a culture that values learning, growth, and positive customer vibes<br/><br/></p><p>- Work from our beautiful Goa office with the latest tools and resources</p><p><br/></p><p>At Joyful, our support engineers dont just answer ticketsthey create experiences that turn customers into advocates.

If you love solving problems and making peoples day better, wed love to hear from you!</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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