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GN - SONG - Service - CX - Speech Analytics - Senior Manager Job Opening In Bellandur – Now Hiring Accenture


Job description

Job Title - GN - SONG - Service - CX - Speech Analytics – Senior Manager

Management Level : 06 - Senior Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Job Summary:
As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care.

These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:
• Apply existing experience across speech analytics: Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

• Use enabling speech and text analysis solutions: Practically apply creation of business rules, query definitions and query writing.

• Deploy analytics software packages: Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms.

• Define customer experience solutions and business cases: Work on gap analysis, design and implementation and project management of solution deployment.

Professional & Technical Skills:
• A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms

• Experience in contact center operations including operational and performance excellence

• Prepare the power point readouts with analysis to the clients.


Additional Information:

  • An opportunity to work on transformative projects with key G2000 clients
  • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a culture that is committed to accelerate equality for all.

    Engage in boundaryless collaboration across the entire organization.
  • About Our Company | Accenture

    Experience: 3 to 5 Years

    Educational Qualification: Minimum 15 Years of Education

    About Accenture

    We work with one shared purpose: to deliver on the promise of technology and human ingenuity.

    Every day, more than 775,000 of us help our stakeholders continuously reinvent.

    Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.

    We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health.

    We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.

    We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us atwww.accenture.com

    Equal Employment Opportunity Statement


    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Required Skill Profession

    Media And Communication Workers


    • Job Details

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