• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

GN - SONG - Service - Google CCAI - Senior Manager Job Opening In Bellandur – Now Hiring Accenture


Job description

Job Title - GN - SONG - Service - Google CCAI - Senior Manager

Management Level: 6-Senior Manager

Location: Gurugram, DDC1A

Must-have skills: Google CCAI Insights

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

As part of these, you will drive the following:

  • Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx)
  • Co-Lead the Google Contact Center Offering and leverage the previous experience of building the practice from scratch (attracting the best talent in the market and increasing the demand to deliver high impact Google contact center projects)
  • Lead and drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain
  • Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities
  • Formulate CX target operating model and detail out operating model components such as strategic sourcing & mgmt, agent performance management, CX performance, innovation management, CX management, business intelligent and contact center technology support aligned to vision
  • Ability to understand business requirements still putting customer experience at the heart of CX design
  • Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc)
  • Work with technical Google team/developers to convert user requirements into final product
  • Work with Accenture and client team on CCaaS (Contact Center as a Service) migration, lead existing legacy solution clients on the journey to new solution
  • Lead and deliver agile delivery process, continuous improvement and continuous development
  • Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process)
  • Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc.
  • Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.
  • Bring your best skills forward to excel at the role:

  • A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform
  • Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
  • Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs
  • Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project
  • Thorough understanding of CCAI Framework and integration with internal and external components.
  • Professional & Technical Skills:

    - Relevant experience in the required domain.

    - Strong analytical, problem-solving, and communication skills.

    - Ability to work in a fast-paced, dynamic environment.

  • Passion for building leading class Google contact center solutions for clients
  • Having thorough understanding of end to end Google contact center transformation
  • Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must
  • Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have
  • Story boarding, creating differentiated solution as per client needs and compelling story telling is a must
  • Ability to work with ambiguity and exploratory mindset is a must
  • Strong Analytical skills, excellent written and oral communication skills
  • Experience working in a large, complex global team environment
  • Excellent verbal and written communication skills, with the ability to present at the Board and C-level
  • Strong project management, facilitation, and organization skills
  • High on impact and influence
  • Performance/Status reporting to steering committee
  • Problem Solving and Conflict Management
  • Ability to work effectively in a remote, inclusive, virtual, global environment
  • Additional Information:

    - Opportunity to work on innovative projects.

    - Career growth and leadership exposure.

    About Our Company | Accenture

    Experience: 14 to 16 Years

    Educational Qualification: Minimum 15 Years of Education

    About Accenture

    We work with one shared purpose: to deliver on the promise of technology and human ingenuity.

    Every day, more than 775,000 of us help our stakeholders continuously reinvent.

    Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.

    We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health.

    We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.

    We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

    Visit us atwww.accenture.com

    Equal Employment Opportunity Statement


    We believe that no one should be discriminated against because of their differences.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.

    Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

    Related Jobs

    Accenture hiring GN - SONG - Service - Google CCAI - Senior Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Google CCAI - Analyst Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - ServiceNow - Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - ServiceNow - Manager Job in Mumbai, Maharashtra, India
    Accenture
    Mumbai, Maharashtra, India
    Accenture hiring GN - SONG - Service - Genesys - Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Sprinklr – Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Sprinklr – Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Genesys - Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Genesys – Senior Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Genesys – Senior Manager Job in Bengaluru, Karnataka, India
    Accenture
    Bengaluru, Karnataka, India
    Confidential hiring GN - SONG - Service - Sprinklr – Senior Manager Job in Delhi Division, Delhi, India
    Confidential
    Delhi Division, Delhi, India
    Accenture hiring GN - SONG - Service - Genesys – Senior Manager Job in Bengaluru, Karnataka, India
    Accenture
    Bengaluru, Karnataka, India
    Accenture hiring GN - SONG - Service - Genesys – Senior Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Google Gen AI - Consultant Job in Sector 24, Haryana, India
    Accenture
    Sector 24, Haryana, India
    Accenture hiring GN - SONG - Service - Google Gen AI - Analyst Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service - Google Gen AI - Consultant Job in Sector 24, Haryana, India
    Accenture
    Sector 24, Haryana, India
    Accenture hiring GN - SONG - Service- Genesys - Consultant Job in Bengaluru, Karnataka, India
    Accenture
    Bengaluru, Karnataka, India
    Accenture hiring GN - SONG - Service- Genesys - Consultant Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India
    Accenture hiring GN - SONG - Service- Genesys - Consultant Job in Bengaluru, Karnataka, India
    Accenture
    Bengaluru, Karnataka, India
    Accenture hiring GN - SONG - Service- Genesys - Consultant Job in Financial District, Telangana, India
    Accenture
    Financial District, Telangana, India
    Accenture hiring GN - SONG - Service - Microsoft CRM - Senior Manager Job in Gurugram, Haryana, India
    Accenture
    Gurugram, Haryana, India
    Accenture hiring GN - SONG - Service - Microsoft CRM - Senior Manager Job in Sector 24, Haryana, India
    Accenture
    Sector 24, Haryana, India
    Accenture hiring GN - SONG - Service - Nice CXOne - Senior Manager Job in Hadapsar, Maharashtra, India
    Accenture
    Hadapsar, Maharashtra, India
    Accenture hiring GN - SONG - Service - Microsoft CRM - Senior Manager Job in Gurugram, Haryana, India
    Accenture
    Gurugram, Haryana, India
    Accenture hiring GN - SONG - Service - Microsoft CRM - Senior Manager Job in Sector 24, Haryana, India
    Accenture
    Sector 24, Haryana, India
    Accenture hiring GN - SONG - Service - Nice CXOne - Senior Manager Job in Hadapsar, Maharashtra, India
    Accenture
    Hadapsar, Maharashtra, India
    Accenture hiring GN - SONG - Service - CX - Speech Analytics - Senior Manager Job in Bellandur, Karnataka, India
    Accenture
    Bellandur, Karnataka, India

    Unlock Your GN SONG Potential: Insight & Career Growth Guide


    Real-time GN SONG Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for GN SONG in Bellandur, India, highlighting market share and opportunities for professionals in GN SONG roles.

    636 Jobs in India
    636
    105 Jobs in Bellandur
    105
    Download Gn Song Jobs Trends in Bellandur and India

    Are You Looking for GN SONG Service Google CCAI Senior Manager Job?

    Great news! is currently hiring and seeking a GN SONG Service Google CCAI Senior Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Accenture adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for GN SONG Service Google CCAI Senior Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bellandur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for GN SONG Service Google CCAI Senior Manager?

    Key qualifications for GN SONG Service Google CCAI Senior Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for GN SONG Service Google CCAI Senior Manager?

    To improve your chances of getting hired for GN SONG Service Google CCAI Senior Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for GN SONG Service Google CCAI Senior Manager Job Success

    Accenture interview tips for GN   SONG   Service   Google CCAI   Senior Manager

    Here are some tips to help you prepare for and ace your GN SONG Service Google CCAI Senior Manager job interview:

    Before the Interview:

    Research: Learn about the Accenture's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your GN SONG Service Google CCAI Senior Manager interview at Accenture, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Accenture's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for GN SONG Service Google CCAI Senior Manager Positions

    Setting up job alerts for GN SONG Service Google CCAI Senior Manager is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!