Urgent! Grootan Technologies - Desktop Support Engineer - Ticketing System Job Opening In Chennai – Now Hiring Grootan Technologies
<p><p><b>Job Description :</b></p><br/>- Provide remote IT support to Australian clients, providing and taking ownership of Level technical issues requiring troubleshooting, ensuring high-quality resolution and excellent customer service.<br/><br/><b>Ticket Management and Resolution :</b><br/><br/>- Handle Level 1 Tickets.<br/><br/>- Troubleshoot and resolve Level 1 issues, including Windows and macOS OS-level problems and application-related incidents.<br/><br/>- Perform root cause analysis for recurring issues and document resolutions in the knowledge base.<br/><br/><b>Systems And Applications Support :</b><br/><br/>- Microsoft 365 administration (user management, mailbox troubleshooting, licensing, Teams, SharePoint, and OneDrive issues).<br/><br/>- Endpoint management and troubleshooting for Windows 10/11 and macOS.<br/><br/>- Printer, scanner, and peripheral And Security Support (Basic) :</b><br/><br/>- Basic firewall and switch alert reviews (with escalation where required).<br/><br/>- Security policy application (MFA, conditional access, AV alerts, patch compliance).<br/><br/><b>Server Support (Basic) :</b><br/><br/>- Monitoring and responding to server alerts.<br/><br/>- Basic Windows Server user and group administration.<br/><br/>- Checking and reporting on backup status.<br/><br/>- Restarting services or servers as per SOPs.<br/><br/>- Escalating complex server issues to Level 2 and 3 Senior Engineers.<br/><br/><b>Customer Interaction :</b><br/><br/>- Directly liaise with end-users via phone, email, Teams, or ticket updates.<br/><br/>- Provide clear, non-technical explanations when required.<br/><br/>- Follow SLA timelines for ticket responses and resolutions.<br/><br/><b>Documentation And Process Adherence :</b><br/><br/>- Accurately document troubleshooting steps, resolutions, and any changes made.<br/><br/>- Follow change management processes where applicable.<br/><br/>- Contribute to and maintain internal and client-facing documentation.<br/><br/><b>Requirements :</b><br/><br/>- Minimum 5 years in a Service Desk or Technical Support role (including Level 2 exposure).<br/><br/>- Strong experience with Microsoft 365 administration.<br/><br/>- Proficiency in Windows 10/11 troubleshooting; macOS knowledge desirable.<br/><br/>- Basic Windows Server Administration Skills.<br/><br/>- Basic networking knowledge (DHCP, DNS, VLANs, firewall concepts).<br/><br/>- Familiarity with RMM tools and ticketing systems (Autotask preferred).<br/><br/>- Strong written and verbal English communication skills.<br/><br/>- Ability to work autonomously while following defined processes.</p><br/></p> (ref:hirist.tech)
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Unlock Your Grootan Technologies Potential: Insight & Career Growth Guide
Real-time Grootan Technologies Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Grootan Technologies in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2839 jobs in India and 135 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Grootan Technologies roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Grootan Technologies is currently hiring and seeking a Grootan Technologies Desktop Support Engineer Ticketing System to join their team. Feel free to download the job details.
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