Group IT Change Manager

Job description

Group IT Change Manager

The Group IT Change Manager will design and deliver a global IS Change Management
process, working with global IT leaders to ensure it is fit for purpose, measurable, and
operational.

This role involves leading the Change Advisory Board (CAB) and driving
process efficiency and effectiveness improvements.

• Own and lead the delivery of a global Change Management process based on ITIL best
practices, ensuring it is fit for purpose and operational.
• Chair regular CAB meetings, ensuring timely decisions on normal and emergency changes.
• Set up and report on agreed KPIs and metrics to measure the effectiveness of the Change
Management process.
• Ensure continued maturity of Change Management through stakeholder feedback and
KPI/metrics review.
• Drive process efficiency and effectiveness improvements through continual improvement
and the use of standard change requests.
• Work with key IT partners to ensure third-party changes are logged and reviewed
effectively.
• Conduct change reviews to capture lessons learned from failed, emergency, and other
periodic changes, ensuring actions are logged and tracked.

• Change Management Process: Own and lead the delivery of a global Change
Management process based on ITIL best practices.
• CAB Leadership: Chair regular CAB meetings, ensuring timely decisions on normal
and emergency changes.
• KPI and Metrics: Set up and report on agreed KPIs and metrics to measure the
effectiveness of the Change Management process.
• Process Maturity: Ensure continued maturity of Change Management through
stakeholder feedback and KPI/metrics review.
• Efficiency Improvements: Drive process efficiency and effectiveness improvements
through continual improvement and the use of standard change requests.
• Third-Party Changes: Work with key IT partners to ensure third-party changes are
logged and reviewed effectively.
• Change Reviews: Conduct change reviews to capture lessons learned from failed,
emergency, and other periodic changes, ensuring actions are logged and tracked.
• Process Integration: Collaborate with process owners such as Incident and Problem
Management to ensure seamless integration between processes.
• Documentation and Training: Provide process documentation, training, and
consultation to support governance, compliance, and understanding of Change
Management across the global IT community.
• Stakeholder Management: Manage complex stakeholders and lead initiatives across
multiple functions and teams.
• Global Compliance: Ensure global compliance with the Change Management
process across the IS community.

• ITIL Intermediate desired or relevant Change Management qualification and experience.
• Ability to self-organize and proactively initiate work actions.
• Ability to support others in driving actions to completion.
• Confidently challenge constructively when appropriate and support others in doing the
same.
• Excellent communication skills, with the ability to simplify technical concerns at all levels of
business.
• Ability to encourage collaboration across teams and manage complex stakeholders.
• Demonstrable evidence of working effectively as part of a team.
• Ability to lead IT Change Management for a global organization.
• to manage others and global-reaching processes.
• Strong analytical skills to assess change impacts and develop effective solutions.
• Ability to identify and resolve issues related to Change Management processes.
• Flexibility to adapt to changing business needs and environments.
• Proficiency in using Change Management tools and software.
• Experience in managing Change Management projects from initiation to completion.
• Ability to identify, assess, and mitigate risks associated with changes.
• Strong customer service orientation to ensure stakeholder satisfaction.
• Ability to innovate and implement new Change Management strategies and practices.

• Demonstrable experience developing and leading ITIL Change Management
processes.
• Experience driving process conformity and ensuring adherence to established
standards.
• Change Authority: Experience acting as IT Change Authority for an organization
with over 10,000 geographically dispersed employees.
• Strong communication skills, with the ability to produce high-quality reports and
presentations.
• Proven ability to manage complex stakeholders and lead initiatives across
multiple functions and teams.
• Demonstrable evidence of working effectively as part of a team.
• Ability to lead IT Change Management for a global organization, managing
processes that span multiple regions and time zones.
• Experience in driving process efficiency and effectiveness improvements through
continual improvement initiatives.
• Experience in providing process documentation, training, and consultation to
support governance, compliance, and understanding of Change Management.
• Familiarity with Incident and Problem Management processes and their
integration with Change Management.
• Change Reviews: Experience conducting change reviews to capture lessons
learned and ensure continuous improvement.

The Steam Thermal Solutions business is one of three businesses within Spirax Group.

Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems.

Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.

Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare.

With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate.

We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.

For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.

These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more.

Learn more at .

Required Skill Profession

Operations Specialties Managers