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Group Operations Manager Job Opening In Pune – Now Hiring WNS


Job description

Roles and Responsibilities:


Team Leadership & Management

  • Supervise Team Leaders and their respective agents.
  • Conduct performance reviews and coaching sessions.
  • Foster a culture of accountability, engagement, and continuous improvement.

Operational Excellence:

  • Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.
  • Implement process improvements to enhance efficiency and quality.
  • Ensure compliance with company policies and client requirements.

Client Relationship Management:

  • Serve as the primary point of contact for client escalations and operational updates.
  • Participate in client calls, business reviews, and strategic planning sessions.

Reporting & Analysis:

  • Prepare and present operational reports, dashboards, and insights.
  • Use data to identify trends, risks, and opportunities for improvement.

Workforce & Capacity Planning:

  • Collaborate with WFM and HR to ensure optimal staffing levels.
  • Support recruitment and onboarding of new hires.

Training & Development:

  • Identify training needs and coordinate with L&D teams.
  • Promote career development and succession planning.


Qualifications:

Education:

Bachelor’s degree in Business Administration, Management, or related field (preferred but not always required).

Experience:

  • 5+ years of experience in BPO operations, with at least 2 years in a managerial role.
  • Minimum Team size of 80 to 100 FTE's (Mandatory)
  • Proven track record of managing large teams and delivering results.

Skills:

  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with proficiency in Excel, reporting tools, and CRM systems.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with Six Sigma, Lean, or other process improvement methodologies is a plus.
  • Certifications (Optional but Advantageous):PMP, Six Sigma, COPC, or similar operational excellence certifications.

Required Skill Profession

Top Executives


  • Job Details

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Unlock Your Group Operations Potential: Insight & Career Growth Guide


Real-time Group Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Group Operations in Pune, India, highlighting market share and opportunities for professionals in Group Operations roles.

52931 Jobs in India
52931
1010 Jobs in Pune
1010
Download Group Operations Jobs Trends in Pune and India

Are You Looking for Group Operations Manager Job?

Great news! is currently hiring and seeking a Group Operations Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WNS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Group Operations Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Group Operations Manager?

Key qualifications for Group Operations Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Group Operations Manager Job Success

WNS interview tips for Group Operations Manager

Here are some tips to help you prepare for and ace your Group Operations Manager job interview:

Before the Interview:

Research: Learn about the WNS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Group Operations Manager interview at WNS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WNS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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