HCL is hiring for Team Leader with US Healthcare Experience

HCL is hiring for Team Leader with US Healthcare Experience
Location: Chennai
Shift :US shift
Experience : 5 to 10 Years
ESSENTIAL RESPONSIBILITIES:
- Experience in the Health Care domain with RCM, Denial Management and collection
- Knowledge on Insurance Collections is Mandatory
- Handling Clients from End to end for a better process flow.
- Responsible for the day-to-day management of 15 – 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
- Timely response to mails
FORMAL EDUCATION AND EXPERIENCE
- Bachelor’s degree in any stream and progressive work experience in Healthcare RCM, Billing and Collection
- 5-10 years of over experience
If the above role matches your profile, please share your updated resume to along with following details
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