HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning & Activation Executive (Process Associate Cum customer service representative)
Work Location: ( Bangalore 5 days WFO)
Department: Network Operations / Service Delivery
Experience Required: FRESHERS (Arts & Science)
Education: Bachelor's Degree (Courses in networking or knowledge holding and candidate should be a graduated)
Qualifications which are not eligible to apply are: (BTECH, IT, MTECH, BE.)
Candidates can share your profiles - with below given details.
Name:
Mobile No:
Email Id:
Freshers Yes / No:
Qualification:
Any basic Networking Courses/ Knowledge:
Night shift Yes / No:
Current Location:
Job Summary:
We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.
Key Responsibilities:
- Assist in data, voice, VPN, and leased lines based on customer requirements.
- Perform service activation and validation using standard scripts and configuration templates.
- Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services.
- Monitor order queues and handle provisioning tasks through OSS/BSS tools.
- Track and escalate delays or configuration issues proactively.
- Document completed tasks and update customer provisioning status.
- Maintain accurate records of network elements, circuits, and customer configurations.
- Participate in shift operations and ensure SLA adherence.
What Youll Learn:
- Understanding of provisioning systems like Cramer, Siebel, Remedy, etc.
- Configuring network devices .
- Exposure to IP Address management, VLANs, and routing protocols
- Real-time coordination between cross-functional telecom teams
- Use of service delivery tools and ticketing systems
Skills & Qualifications:
- Good communication skills (verbal and written)
- Basic understanding of networking concepts (IP address, routing, switching)
- Eagerness to learn telecom infrastructure and systems
- Attention to detail and ability to follow processes
- Willingness to work in shifts (including night shifts or weekends, if required)
- Familiarity with MS Excel and reporting tools is a plus
Preferred Certifications (not mandatory):
- Cisco CCNA (Beginner Level)
- NOC or Telecom Network Fundamentals Training