Hcltech mega walk in drive for otc process

Job description

HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Collections HCLTech
Interview Location:
HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai -
Interview Date: 27th &28 th Oct 2025
Interview Time: 10:00 AM – 3:00 PM
Work Location: Chennai
HR SPOC: Harish.

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Experience Required: 2 -7 Years (only eligible)
Shift : US Shift
Carry a copy of your updated resume.
Bring a valid government ID proof (Aadhaar/PAN/Driving License).
Arrive at the venue between 10:00 AM to 3:30 PM for registration.
Job Description:
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
• Handle escalated accounts and high-value customers with complex issues.
• Lead root cause analysis for recurring payment delays or disputes.
• Collaborate with credit control and legal teams for risk mitigation.
• Drive reduction in DSO (Days Sales Outstanding) and bad debt.
• Conduct periodic reviews of customer payment behavior and trends.
• Mentor junior analysts and support their development.
• Participate in system testing and enhancement projects.
• Present collection performance insights to leadership.
• Advanced Problem Solving: Handles escalated and complex collection cases.
• Root Cause Analysis: Identifies and addresses recurring payment delays.
• Mentorship: Supports and trains junior analysts.
• Cross-Functional Collaboration: Works with credit, legal, and sales teams.
• KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
• Process Improvement: Recommends enhancements to reduce overdue receivables.
• Presentation Skills: Prepares and shares insights with leadership.
• Oversee daily operations and performance of the collections team.
• Allocate account portfolios and monitor workload distribution.
• Ensure adherence to SLAs, compliance policies, and audit standards.
• Lead process improvement initiatives to enhance efficiency and recovery.
• Manage escalations and coordinate with external collection agencies.
• Develop and maintain SOPs and training materials.
• Conduct performance reviews and provide coaching to team members.
• Collaborate with finance and operations for end-to-end O2 C alignment.• Team Oversight: Manages daily operations and distributes account portfolios.
• Performance Management: Tracks team KPIs and ensures SLA compliance.
• Escalation Handling: Resolves high-risk or sensitive customer issues.
• Process Governance: Maintains SOPs and ensures audit readiness.
• Coaching & Development: Conducts reviews and supports team growth.
• Automation Awareness: Identifies opportunities for workflow digitization.
• Stakeholder Engagement: Coordinates with finance and operations teams.
HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech
JOB Description
• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.
• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.
HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | Chennai
We are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTech
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Account Activation
• Review and approve standard account setup requests.
• Coordinate with compliance and finance teams for KYC checks.
• Monitor SLAs for account creation and updates.
• Resolve discrepancies in submitted account data.
• Support internal audits by providing account documentation.
• Train new joiners on account setup procedures.
• Generate reports on account creation volumes and turnaround times.
• Assist in implementing minor process improvements
• Team Management: Ability to assign tasks, monitor workloads, and support team performance.
• Escalation Handling: Resolve complex or high-risk account setup issues.
• Root Cause Analysis: Investigate recurring errors and implement corrective actions.
• Policy Enforcement: Ensure adherence to data governance and compliance standards.
• Cross-Functional Collaboration: Work with IT, finance, and compliance teams.
• SOP Maintenance: Update and enforce standard operating procedures.
• Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions.
Account Activation – credit review
• Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems.
• Able to navigate and validate customer related information in Credit Card system and customer provided documents.
• Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation.
• Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup.
• Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction.
• Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration.
• Participate in system upgrades, UAT testing, and process improvement initiatives.
• Maintain documentation for procedures, workflows, and compliance audits.
• Knowledge of working in SAP Customer Master Data module
• Experience with Credit Card similar card systems.
• Bachelor’s degree in Finance, Business Administration, or experience in related field.
• 2+ years of hands-on experience in SAP (FI, CRM, FSCM).
• Strong understanding of card services, account setup workflows, and financial operations.
• Familiarity with compliance frameworks.
• Proficient in SAP reporting tools, MS Excel, and workflow automation platforms.
• Excellent communication, analytical, and stakeholder management skills.

Required Skill Profession

Other General