HCLTech Mega Walk In Drive for OTC Process

Job description

HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at

OTC Collections HCLTech

Interview Location: HCL Technologies Ltd, Tower 4 No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai -

Interview Date:

27th &28 th Oct 2025 Interview Time:

10:00 AM – 3:00 PM Work Location:

Chennai HR SPOC:

Harish.

K Experience Required: 2 -7

Years (only eligible) Shift :

US Shift

Carry a copy of your updated resume.

Bring a valid government ID proof (Aadhaar/PAN/Driving License).

Arrive at the venue between 10:00 AM to 3:30 PM for registration.

Job Description: • Manage a portfolio of customer accounts and ensure timely collections.

• Analyze aging reports and prioritize collection efforts based on risk.

• Coordinate with billing, sales, and customer service to resolve disputes.

• Negotiate payment plans with customers within defined limits.

• Monitor credit limits and flag high-risk accounts for review.

• Prepare weekly collection status reports and dashboards.

• Support internal audits with documentation and account history.

• Identify recurring issues and suggest process improvements.

• Handle escalated accounts and high-value customers with complex issues.

• Lead root cause analysis for recurring payment delays or disputes.

• Collaborate with credit control and legal teams for risk mitigation.

• Drive reduction in DSO (Days Sales Outstanding) and bad debt.

• Conduct periodic reviews of customer payment behavior and trends.

• Mentor junior analysts and support their development.

• Participate in system testing and enhancement projects.

• Present collection performance insights to leadership.

• Advanced Problem Solving: Handles escalated and complex collection cases.

• Root Cause Analysis: Identifies and addresses recurring payment delays.

• Mentorship: Supports and trains junior analysts.

• Cross-Functional Collaboration: Works with credit, legal, and sales teams.

• KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.

• Process Improvement: Recommends enhancements to reduce overdue receivables.

• Presentation Skills: Prepares and shares insights with leadership.

• Oversee daily operations and performance of the collections team.

• Allocate account portfolios and monitor workload distribution.

• Ensure adherence to SLAs, compliance policies, and audit standards.

• Lead process improvement initiatives to enhance efficiency and recovery.

• Manage escalations and coordinate with external collection agencies.

• Develop and maintain SOPs and training materials.

• Conduct performance reviews and provide coaching to team members.

• Collaborate with finance and operations for end-to-end O2C alignment.• Team Oversight: Manages daily operations and distributes account portfolios.

• Performance Management: Tracks team KPIs and ensures SLA compliance.

• Escalation Handling: Resolves high-risk or sensitive customer issues.

• Process Governance: Maintains SOPs and ensures audit readiness.

• Coaching & Development: Conducts reviews and supports team growth.

• Automation Awareness: Identifies opportunities for workflow digitization.

• Stakeholder Engagement: Coordinates with finance and operations teams.

HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at

OTC Dispute Management HCLTech

JOB Description

• Lead resolution of high-value or complex disputes.

• Act as a point of contact for escalations from analysts and associates.

• Conduct deep-dive analyses on dispute drivers and financial impact.

• Develop and refine SOPs based on evolving business needs.

• Liaise with legal and compliance teams for sensitive cases.

• Drive automation initiatives in dispute tracking and resolution.

• Mentor junior team members and conduct quality reviews.

• Represent the dispute team in cross-functional meetings.

• Stakeholder Management – Handle escalations and communicate with senior stakeholders.

• Advanced Reporting – Build and interpret complex dispute metrics.

• Project Management – Lead initiatives to reduce dispute cycle time.

• Compliance Expertise – Navigate legal and regulatory frameworks.

• Mentorship – Guide junior team members and review their work.

• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.

• Change Management – Support implementation of new policies or tools.

HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | Chennai

We are hiring experienced professionals for the role of at

OTC Account Activation & Setup HCLTech

.

Account Activation • Review and approve standard account setup requests.

• Coordinate with compliance and finance teams for KYC checks.

• Monitor SLAs for account creation and updates.

• Resolve discrepancies in submitted account data.

• Support internal audits by providing account documentation.

• Train new joiners on account setup procedures.

• Generate reports on account creation volumes and turnaround times.

• Assist in implementing minor process improvements • Team Management: Ability to assign tasks, monitor workloads, and support team performance.

• Escalation Handling: Resolve complex or high-risk account setup issues.

• Root Cause Analysis: Investigate recurring errors and implement corrective actions.

• Policy Enforcement: Ensure adherence to data governance and compliance standards.

• Cross-Functional Collaboration: Work with IT, finance, and compliance teams.

• SOP Maintenance: Update and enforce standard operating procedures.

• Coaching Skills: Mentor junior staff and conduct knowledge-sharing sessions.

Account Activation – credit review • Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems.

• Able to navigate and validate customer related information in Credit Card system and customer provided documents.

• Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation.

• Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup.

• Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction.

• Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration.

• Participate in system upgrades, UAT testing, and process improvement initiatives.

• Maintain documentation for procedures, workflows, and compliance audits.

• Knowledge of working in SAP Customer Master Data module • Experience with Credit Card similar card systems.

• Bachelor’s degree in Finance, Business Administration, or experience in related field.

• 2+ years of hands-on experience in SAP (FI, CRM, FSCM).

• Strong understanding of card services, account setup workflows, and financial operations.

• Familiarity with compliance frameworks.

• Proficient in SAP reporting tools, MS Excel, and workflow automation platforms.

• Excellent communication, analytical, and stakeholder management skills.

Required Skill Profession

Prb