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Urgent! HCLTech Walk-in Drive - International Banking Voice Process Job Opening In New Delhi – Now Hiring HCLTech
HCLTech Walk-in Drive - International Banking Voice Process
Date: 13th,14th & 15th October 2025
Time: 11:00 AM – 3:00 PM
Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076
Contact HR - Sanjay,Judith
Designation: Associate
Process: Inbound Calling.
* No sales or upselling or cross selling.
*
Experience: 1 to 3 Yrs in International Voice process.
Mandatory qualifications:
Excellent communication skills are both verbal and written Mandatory.
A problem-solving mind-set.
The ability to multitask, Able to work well as an individual and as part of a team.
Responsibilities
- Responding to clients via both voice and written communication.
Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Designation : Senior Team Lead
Job Summary:
We are seeking an experienced Senior Team Lead to join our international voice process team.
The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.
Key Responsibilities:
1.
Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.
2.
Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.
3.
Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.
4.
Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.
5.
Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.
6.
Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.
Requirements:
1.
Education: Bachelor's degree in any discipline.
2.
Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment
3.
Skills:
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Familiarity with quality management systems and processes.
4.
Language Skills: Proficiency in English language (speaking, reading, and writing)
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Unlock Your HCLTech Walk Potential: Insight & Career Growth Guide
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Great news! HCLTech is currently hiring and seeking a HCLTech Walk in Drive International Banking Voice Process to join their team. Feel free to download the job details.
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