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Urgent! Head of Service Operations Job Opening In Hyderabad – Now Hiring SRINIVASA SALES & SERVICE PRIVATE LIMITED
Qualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile
Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,
Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.
Key Responsibilities: 1.
Builds customer support strategies in collaboration with business leadership targeting optimum growth.
Also, Develops and maintains long-term, strategic business relationships with complex, cross-region channel partners, OEMs, and customers supporting the organization's Aftermarket strategy.
2.
Responsible for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class service to support customers in their territories and deliver strong service business performance.
3.
Ensures a strong emphasis on customer experience and satisfaction.
Responsible to set service quality standards and ensure that all customers receive prompt, courteous, and professional service.
4.
Tracks and analyzes service department performance metrics, such as NPS, service completion rates, revenue generation and achieving service metrics, Warranty & CMC claim, claim reversal for cash flow and drive improvement actions while ensuring compliance to Health, safety and environmental (HSE) regulations.
5.
In the event of customer complaints or concerns, the Service Head takes charge of resolving these issues promptly and effectively.
Able to investigate the complaints, offer solutions, and work to prevent similar problems in the future.
6.
Develops and manages Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.
7.
Leading and managing the entire service team including all branches service advisors, technicians, support staff, and any other personnel in the department.
8.
Recruits, selects, develops, manages, motivates, coaches, and mentors’ managers; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Head of Potential: Insight & Career Growth Guide
Real-time Head of Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 50917 jobs in India and 1305 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SRINIVASA SALES & SERVICE PRIVATE LIMITED is currently hiring and seeking a Head of Service Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head of Service Operations Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SRINIVASA SALES & SERVICE PRIVATE LIMITED adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of Service Operations Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of Service Operations typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Head of Service Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head of Service Operations interview at SRINIVASA SALES & SERVICE PRIVATE LIMITED, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SRINIVASA SALES & SERVICE PRIVATE LIMITED's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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