Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Helpdesk Engineer/Sr. Helpdesk Engineer.
India Jobs Expertini

Urgent! Helpdesk Engineer/Sr. Helpdesk Engineer Job Opening In India, India – Now Hiring Clinton Health Access Initiative, Inc

Helpdesk Engineer/Sr. Helpdesk Engineer



Job description

Overview

Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI), a US-based non-profit organization.

CIPL operates independently and exclusively provides export-based services, contributing to CHAI’s goals of improving healthcare access, delivery, and outcomes in underserved populations.

CIPL serves as a Global Shared Service (GSS) or Global Capability Center (GCC) harnessing technical expertise and innovative solutions to address global health challenges.

CIPL is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities.

CIPL values diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

About the Position:

The Helpdesk Engineer will provide timely support to CHAI staff based around the world using a helpdesk ticketing system.

Tickets are triaged and assigned on a priority basis and engineers are empowered to escalate tickets as needed for additional support.

In addition to providing support helpdesk engineers on-board and off- board staff, track inventory, setup new computers and decommission old computers.

Responsibilities

  • Maintain Office365, anti-spam, Azure AD and AD user accounts
  • Proactively support staff in field offices using Windows 10 and Mac OS and provide training and assistance to users as needed
  • Interface with vendors to place orders for new equipment and software
  • Create and maintain updated documentation
  • Must be excited about learning new things, patient in dealing with staff in complex and sometimes high- pressure situations
  • Must have excellent attention to detail
  • Provide hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system
  • Collaborate well in a small team environment
  • Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field with a minimum of six years of relevant work experience as a Helpdesk Engineer or in a similar technical support role
  • Prior experience managing and maintaining Office365, Azure AD, and Active Directory (AD) user accounts
  • Proficiency in supporting Windows 10 and Mac OS environments, including troubleshooting hardware and software issues
  • Hands-on experience with helpdesk ticketing systems for managing and prioritizing support requests
  • Familiarity with anti-spam solutions and security best practices for user accounts and systems
  • High level of proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for documentation and reporting
  • Strong written and verbal communication skills with the ability to provide training and support to users globally
  • Attention to detail and ability to manage multiple tasks efficiently in a fast-paced environment
  • Customer-focused mindset with patience and problem-solving skills to handle complex and high-pressure situations
  • Proficiency in scripting (such as PowerShell) for automation tasks is preferred
  • Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or equivalent are preferred.
  • Willingness to learn new technologies quickly and adapt to evolving requirements
  • Ability to create and maintain technical documentation accurately and efficiently
  • #jobreference1 #region2


    Need help finding the right job?


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Helpdesk Engineer Potential: Insight & Career Growth Guide


    • Real-time Helpdesk Engineer Jobs Trends in India, India (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Engineer in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 590714 jobs in India and 40593 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Helpdesk Engineer/Sr. Helpdesk Engineer Job?

      Great news! is currently hiring and seeking a Helpdesk Engineer/Sr. Helpdesk Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Clinton Health Access Initiative, Inc adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying India laws and regulations
    • What Is the Average Salary Range for Helpdesk Engineer/Sr. Helpdesk Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Helpdesk Engineer/Sr. Helpdesk Engineer?

      Key qualifications for Helpdesk Engineer/Sr. Helpdesk Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Helpdesk Engineer/Sr. Helpdesk Engineer?

      To improve your chances of getting hired for Helpdesk Engineer/Sr. Helpdesk Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Helpdesk Engineer/Sr. Helpdesk Engineer Job Success
      Clinton Health Access Initiative, Inc interview tips for Helpdesk Engineer/Sr. Helpdesk Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Clinton Health Access Initiative, Inc's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Helpdesk Engineer/Sr. Helpdesk Engineer interview at Clinton Health Access Initiative, Inc, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Clinton Health Access Initiative, Inc's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Helpdesk Engineer/Sr. Helpdesk Engineer Positions

      Setting up job alerts for Helpdesk Engineer/Sr. Helpdesk Engineer is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!