HubSpot & Systems Support Manager

Job description

JOB TITLE: HubSpot & Systems Support Manager

POSITION REPORTS TO: Head of Business Growth & Operations

EMPLOYMENT BASIS: Permanent

LOCATION: Remote with travel [GMT+2 to GMT+5:30]

TIME COMMITMENT: Fulltime Position

ROLE DESCRIPTION

ATEC exists to decarbonise cooking for all households across the Global South with our patented IoT eCook stoves.

4 billion people across Asia & Africa still lack access to modern cooking - generating 1 gigaton of emissions, more than the global airline industry.

ATEC’s patented IoT technology means usage data is converted into 100% data-verified carbon credits - a global first for the sector.

ATEC is now expanding across Asia & Africa - working with last-mile distributors and net-zero partners to decarbonise cooking at scale.

The HubSpot & Systems Support Manager will be responsible for leading the continuous optimization of our HubSpot ecosystem - including configuration, set-up of business processes, account management and overall system management.

This role bridges strategy, process, and technology—ensuring that HubSpot effectively supports end-to-end revenue operations, from lead generation to customer retention and service after sales.

The HubSpot & Systems Support Manager will combine analytical precision with systems thinking and the ability to align cross-functional teams around unified data, processes, and performance goals.

KEY RESPONSIBILITIES

1.

System Strategy and Implementation

• Develop and execute a HubSpot strategy that aligns with the organization’s growth goals, ensuring seamless support for operations, sales, and customer success activities.

• Design a scalable CRM architecture within HubSpot to enable efficient data flow, campaign tracking, and customer lifecycle management.

• Define key metrics, dashboards, and data models that provide leadership with actionable insights for forecasting and performance management.

• Identify new opportunities to leverage automation, personalization, and segmentation to improve lead engagement and conversion.

2.

Process Alignment

• Collaborate with operations, sales, and customer success teams to map and optimize business processes within HubSpot, ensuring alignment across departments.

• Establish appropriate and standardized role and permission framework, and implement across HubSpot users and business units

• Establish and maintain lead management frameworks, including scoring, routing, and handoff between teams to improve conversion efficiency.

• Map out and implement Integration properties from other systems into HubSpot for customer registration.

• Establish and maintain distributor management framework to effectively support and monitor sales partners in line with operational needs.

• Standardize campaign tracking and reporting processes, ensuring consistent attribution and visibility across channels.

• Collaborate with the engineering for claims management and also integrate HubSpot data into business intelligence or reporting tools.

• Support change management and adoption efforts, ensuring teams understand and consistently apply system workflows and business processes within HubSpot, ensuring alignment across departments.

3.

System Ownership and Oversight

• Serve as the primary system manager and subject matter expert (SME) for HubSpot, ensuring optimal and appropriate use of the HubSpot system and managing configuration, automation, and ongoing optimization.

• Maintain data accuracy, compliance, and hygiene across all records, including ensuring data protection standards are upheld.

• Manage system integrations to ensure seamless data exchange and representation across platforms (including Quicksight)

• Conduct regular platform audits, identifying areas for improvement, security risks, or redundant workflows.

• Oversee user permissions, governance frameworks, and role-based access to maintain operational integrity.

• Stay up to date with HubSpot feature releases and industry best practices, implementing enhancements that improve functionality and scalability.

• Provide training, documentation, and technical support to internal users across departments.

Other duties as delegated by the Head of Business Growth & Operations

SELECTION CRITERIA

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business Information Systems/ Business Information Technology or Business Management.
• HubSpot certifications are mandatory
• 3+ years of experience managing HubSpot CRM
• Demonstrated success in HubSpot strategy design, automation, and integration management.
• Sales experience with hands-on experience using HubSpot CRM is an added advantage
• Comfort with data and automation
• Strong problem-solving and communication skills

PERSONAL ATTRIBUTES

• Alignment with ATEC’s core values of One Team, Continuous Learning & Goal-Orientated
• Enjoy working in a fast paced and distributed startup/scaleup work environment
• Comfortable with rapid iteration
• High attention to detail
• Resolute in using your skills and experience to make the strongest possible impact in the world
• Proven ability to translate business objectives into data-driven workflows and reporting frameworks.
• Strong technical acumen, including comfort with API integrations, data mapping, and analytics

Required Skill Profession

Operations Specialties Managers