Implementation Consultant

Job description

Description

The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices.

The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.

What will you do

• Configure the Sprinklr product for various brands and industries following high standards of delivery and quality

• Constant learning and collaborating with the team to develop best practices on product configuration

• Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

• Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping.

This includes:

• Provide social insights and recommendations to support clients’ business practices

• Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities

• Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.

• Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions

• Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur

• Provide consulting advise to clients about Sprinklr platform during different phases of project implementation

What makes you qualified?

• Excellent communication skills, both written and verbal.

• A drive to dig into the details of a system or process to solve customer problems.

• Desire and ability to rapidly learn a wide variety of new technical skills.

• Self-motivated, takes initiative, assumes ownership.

• Ability to work in a highly collaborative and fast-paced environment.

• Enthusiastic, professional, with a focus on customer success

• Excellent listening skills to fully understand the customer value requirements

• Passion for solving client challenges and commitment to client delight

• Strong customer handling skills and willingness to serve customer across various time zones

• English languages business proficiency mandatory

Technical Skills

• 4+ Years of experience in account management at a brand, agency or tech company.

• Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

• Ability to identify issues and suggest ways to improve engagement rate, CTR, and other social metrics

• Strong understanding of running paid campaigns, social engagement and analysing trends

• Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.

• Strong product acumen & evangelization experience with the aptitude to learn new products.

• Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.

• Advanced analytical skills with proven competency in data tools & methodologies.

• Industry specific knowledge across different verticals or lines of business preferred.

• Direct experience in working with a social media management software is preferred.

• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.

At Sprinklr, we passionately, genuinely care.

For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation.

Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.

At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing.

We empower each Sprinklrite in the journey toward achieving their personal and professional best.

For wellbeing, this includes daily meditation breaks and virtual fitness.

We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.

We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

See also Sprinklr’s EEO Policy and EEO is the Law.

Warning about Recruiting Scams: 

Please be vigilant for recruiting scams impersonating Sprinklr.

Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process.

Sprinklr will also never pay in Bitcoin or send email communications from our executives.

Please the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

Required Skill Profession

Computer Occupations