Urgent! Implementation Manager, CCAAS Job Opening In Gurgaon – Now Hiring Sprinklr
Description
Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance
Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
Define and maintain regional implementation strategies in collaboration with other regional leaders
Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
Identify potential risks in the implementation process and develop mitigation strategies.
Track and report on key performance indicators (KPIs) related to implementation projects and team performance.
Qualification:
8+ years of experience in enterprise software deployment management and/or implementation.
5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.
Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.
Excellent written and verbal communication skills; highly competent and confident presenter.
Strong leadership, mentoring, and client-facing communication skills.
Ability to manage multiple complex projects in a fast-paced, dynamic environment.
Business proficiencyin English is mandatory.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
A bachelor’s or master’s degree in engineering/design or a related field.
Relevant certifications in project management or software implementation are advantageous.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter.
At Sprinklr, we passionately, genuinely care.
For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation.
Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.
At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing.
We empower each Sprinklrite in the journey toward achieving their personal and professional best.
For wellbeing, this includes daily meditation breaks and virtual fitness.
We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.
We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.
We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
See also Sprinklr’s EEO Policy and EEO is the Law.
Warning about Recruiting Scams:
Please be vigilant for recruiting scams impersonating Sprinklr.
Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process.
Sprinklr will also never pay in Bitcoin or send email communications from our executives.
Please the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
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Unlock Your Implementation Manager Potential: Insight & Career Growth Guide
Real-time Implementation Manager Jobs Trends in Gurgaon, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Implementation Manager in Gurgaon, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 310624 jobs in India and 680 jobs in Gurgaon. This comprehensive analysis highlights market share and opportunities for professionals in Implementation Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sprinklr is currently hiring and seeking a Implementation Manager, CCAAS to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sprinklr adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Implementation Manager, CCAAS Jobs India varies, but the pay scale is rated "Standard" in Gurgaon. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Implementation Manager, CCAAS typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Implementation Manager, CCAAS interview at Sprinklr, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sprinklr's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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