We’re Hiring:
Client Success Engineer – Implementation
Full-time
On site, Hyderabad
As a Client Success Engineer, you will own the design and execution of scalable technical solutions during complex client onboarding and late-stage sales engagements.
You’ll act as a trusted technical advisor, bridging discovery and delivery to ensure long-term client satisfaction.
Responsibilities:
- Lead technical discovery and solution design for enterprise clients
- Develop and manage complex implementation plans
- Handle technical integrations (APIs, data feeds, FTPs) and advanced troubleshooting
- Partner cross-functionally with Product, Sales, and Engineering teams
- Mentor junior engineers and drive process improvements
- Build enablement materials such as guides, webinars, and documentation
Requirements
- 3+ years of experience in client-facing technical roles (SaaS / Implementation / Solution Engineering)
- Strong expertise in API integrations (REST, SOAP), data feed formats (XML, JSON, CSV), and FTP protocols
- Excellent communication and stakeholder management skills
- Strong working knowledge of Excel and HTML
- A proactive, problem-solving mindset with the ability to manage multiple complex projects