Description
& Summary:
A career within Information Technology as a Support Manager at Tech Hub involves providing first-line technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting and resolving technical problems.
Responsibilities:
Handle initial user inquiries and troubleshoot basic issues.
Diagnose and fix problems within the .NET backend (C#, ASP.NET, etc.) and the Angular frontend (TypeScript, JavaScript, HTML, CSS).
Respond to and manage support tickets and customer queries in a timely and professional manner.
Resolve issues like login problems, password resets, and simple data recovery.
Diagnose and troubleshoot technical issues related to the app platform, providing solutions and workarounds.
Identify and escalate complex issues to higher-level support teams.
Document issues and resolutions, maintaining an accurate log of activities for reference.
Maintain a knowledge base of common issues and solutions.
Assist in testing new features and updates to the platform to ensure quality and performance.
Contribute to the creation and updating of support documentation and FAQs. Monitor app performance and report any issues.
Mandatory skill sets:
Understanding of cloud services and platform-as-a-service (PaaS) offerings.
Deep knowledge of SQL server script and query writing, Stored Procedure, and SSRS.
Knowledge on .NET Core, Angular, C#, ASP.NET, MVC, API, and building scalable microservices-based applications.
Strong analytical and query debugging skills.
Familiarity with ticketing systems and support tools Preferred skill sets:
Expertise in designing secure and high-performing solutions with cloud-native (Azure Dev Ops) approaches.
Microsoft certification in .NET.
Years of experience required:
6+ years and above.
Education qualification:
Any UG/PG
Education
Degrees/Field of Study required: Bachelor Degree, Master DegreeDegrees/Field of Study preferred:
Certifications
Required Skills
Microsoft .NET
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Coaching and Feedback, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting {+ 36 more}
Desired Languages
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date